Service Representative Customer Care

JOSHUA P. NAVALES

Customer Service Representative

PROFILE

Customer Service Representative with over 3 years of experience in telephone customer service including sales, tech support and customer care. Able to enhance team performance and maximize customer satisfaction by strategically managing calls and most importantly, possess a positive attitude.

CAREER OBJECTIVE

To secure a challenging position in a reputable and ambitious organization with a strong team to work with in order to expand my learnings, knowledge and skills.

Email: *****************@*****.***.** Address: 1204 Craig Street, Sampaloc, Manila

Contact number: 091******** Birthday: October 13, 1996

COMPUTER STRENGTH AND SKILLS

Microsoft Office (Word, Excel, Powerpoint, Publisher and Access)

Good typing speed

Adobe Photoshop

Multi-tasking

EDUCATIONAL BACKGROUND

TERTIARY Bohol Island State University

Bachelor of Science in Architecture

Tagbilaran City, Bohol

2013 – 2016

Bachelor of Science in Hotel

and Restaurant Management

Jose Rizal University

2016 – 2017

SECONDARY Holy Name University Tagbilaran City, Bohol

2009 – 2013

WORK EXPERIENCE

Inspiro/SPI CRM – Meralco CS 418 Domingo M. Guevarra Street,

(Customer Service Representative) Mandaluyong, 1550 Metro Manila

July 2017 – January 2018

Sitel - Bell Canada Loyalty 1808 Ruby Rd, San Antonio, Pasig,

(Sales/Customer Service Representative – Outbound) Metro Manila

March 2018 – February 2019

Concentrix – AT&T Sales and Service Bldg C, Dona Julia Vargas Ave.

(Sales/Customer Service Representative – Inbound) Mandaluyong, 1554 Metro Manila

February 2019 – August 2020

Sykes Asia Inc. – Clearlink WCC Shaw Blvd,

(Sales/Customer Service Representative – Inbound) Mandaluyong 1552, Metro Manila

August 2020 – October 2020

TDCX Robinsons Cyberscape Gamma,

(Facebook Concierge Chat/E-mail Support) Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila

December 2020 – March 2021

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