Maria F. Fuentes Larenas

513-***-**** admdzx@r.postjobfree.com

Education:

Miami University, Farmer School of Business in Oxford, OH August 2014 - May 2018

• Major: Business Management & Leadership/ Business Law Undergraduate

• Semester Abroad in Luxembourg at Miami University John E. Dolibois Technical and Professional Skills:

• Languages: Bi-Lingual – Fluent in English & Spanish

• Strong problem solver • Works well under high-stress environments • Excels in time management • Retail and sales knowledge • Ability to work with and maintain confidentiality of sensitive organization and employee/customer data • Intermediate level Microsoft platforms • Skilled in Oracle, SharePoint, PeopleSoft systems, Mainframe Job Experience:

Manager, Macy’s Credit & Customer Service

• Domestic Omnichannel Operations March 2020 - Current o Lead a division-wide project to achieve a reduction in customer accommodations by $3 million o Worked on biggest impact problems facing Macy’s Credit Customer Service and was the project lead on 5 different projects

o Managed up to 80 Domestic associates through the pandemic and maintained stable performance through the 6- month furlough period

o Assisted in the pre-launch and onboarding of our e-commerce chat offshore sites in India and Dominican Republic o Coached a top performing Jewelry chat team in our e-commerce Jewelry sales team o Responsible for reinventing the Macy’s and Bloomingdales’ Chat Experience to energize customers and their shopping experience online to increase sales

• Fraud Prevention Operations February 2019- February 2020 o Managed and developed 40 FTE’s by improving their productivity metrics by 6.3% and company Performance Indicators by 6% overall

o Created & organized department-wide initiatives to drive engagement, productivity and KPI metrics. o Assisted in career progression, held monthly department meetings and hosted coaching huddles to ensure high performance from my teams

• Offshore Omnichannel Chat June 2018 - February 2019 o Oversaw over 200 chat agents located in Manila, Philippines while also traveling internationally to support them during peak holiday season

o Responsible for aligning the teams to Macy’s domestic performance and ensuring performance KPI’s met company goals in collaboration with internal partners

o Monitored performance data through analyzing monthly reports and hosted monthly business reviews to ensure teams were always at peak performance

Human Resources Intern, Hunter Douglas May 2017 - August 2017

• Worked alongside the Director of Human Resources to research compensation ranges for various manufacturing/management positions and competitor’s policy trends to implement within the company

• Created a turnover template, which was uniformly applied by divisional Human Resources Managers

• Assisted with day-to-day human resources tasks: recruitment, policy and procedure, compliance, and general employee relations

• Reviewed leases and terms of contracts in both English & Spanish to provided summaries for company’s attorney’s Past & Current Leadership:

Leader, La Voz Employee Resource Group June 2018 - Current Entrepreneur, Monat Inc. July 2020 - Current

Chairwoman, Gamma Phi Beta Sorority January 2015 - May 2016 President, Community Leadership Team, Miami University August 2014 - May 2015