Patricia Rafuse

Dispatcher & Administration

admdyr@r.postjobfree.com • 403-***-****

LinkedIn URL • Calgary, CA

Summary

Accomplished and dedicated professional with dynamic experience in optimizing administrative effectiveness by organizing office operations and procedures, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions. Demonstrated excellence in process improvement, performance measurement, database management, and resource allocation. Methodical in working with both Jonas and Service Management programs. Seasoned in building credibility with executive management, key clients, and employees by leveraging excellent communication and interpersonal skills.

Areas of Expertise

AP/AR Management

Process Improvement

C – Level Communication

Program Management

Inventory Management

Relationship Governance

Operational Excellence

Risk & Threat Analysis

Customer Service

Professional Work Experience

Dispatcher Admin

Paragon Mechanical Ltd, Calgary, AB 06/2014 - 04/2020

Paragon Ventilation Ltd, Calgary, AB 06/2014 - Present

●Implement multiple analytical techniques to optimize administrative excellence including 6 commercial HVAC and a large volume of warranty paperwork to achieve business success.

●Establish positive communication and prepare new customer files aimed at achieving customer satisfaction.

●Administer work orders, invoices, data entry, account receivable/payable reports and displayed professional etiquettes while attending the telephone calls with active listening.

●Oversee emails and followed-up with existing customers to ensure repeat business. Lead bank deposit, office supplies, inventory management, and filling by leveraging in-depth industry knowledge.

●Established strong relationships with employees that resulted in maximizing overall business performance.

●Single-handedly made critical decisions by leveraging in-depth industry knowledge.

Dispatcher Admin

Arpi’s Industries Calgary, AB 04/2005 - 06/2014

●Maximized efforts to dispatched personnel in line with schedules and work orders to achieve specific project objectives within tight deadlines.

●Established metrics-based governance system to track workloads and locations, while delivering inclusive feedback to the executive management to produce maximum results.

●Oversaw purchase orders, billing activities, warranties, and refunds for uninterrupted operations.

●Maximized knowledge of invoicing, payments, and appointment permits by leveraging self-learning skills.

Additional Work Experience

Property Tax Clerk

Bank of Montreal

Dispatcher

Various Taxi Companies Truro

Education

High School Diploma

Cobequid Education Centre, Truro, Nova Scotia