Manager Customer Service
Resume:
October **** to June 2014
May 2011 to August 2013
December 2003 to May 2011
March 1997 to October 2003
Lisa Makovic
Summary
High energy manager who is an efficient and diverse. Committed to Safety and SOP's. Strong knowledge of the food and beverage industry. Food service professional with many years in FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Experienced with excellent client and Retail management skills. Action-oriented with strong ability to communicate and work effectively with team members, self motivated and also works well independently. Adapt in working long hours on my feet, including rotating shifts. Skills
Communications
Safety training
Inventory tracking
Self motivated
Works well under pressure
Strong leader
Staff development talent
Hiring and training
Ability to handle fast-paced environment
Team-oriented
Experience
Loft
CO Manager
Greenville, NC
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Trained staff to deliver outstanding customer service. Daily reconciling of cash registers and deposits. Store Brand housekeeping daily and safety standards met. Built Team spirit and relations by utilizing my coaching techniques.
Victoria's Secret
Product Manager
Greenville, NC
Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Addressed customer inquiries and resolved complaints. Fulfilled customer shipping needs using UPS and USPS methods. Worked closely with the district manager to formulate and build the store brand. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.
Cheddars
Training Coordinator NRO
Greenville, NC
Leveraged knowledge of customers, market trends and principal to successfully market Cheddars according to where this new restaurant was opening. Coached and mentored all staff members by offering constructive feedback and taking interest in their long-term career growth. Implemented all daily training schedules for FOH and BOH. Coordinated all managers, trainers, and staff in their positions and times for rotation in training classes during opening process of each New Restaurant. Maximized all SOP's and safety regulations for successful Training. Red Lobster
Certified Corporate Trainer
Greenville, NC
Coordinated the scheduling of training classes for newly hired staff. Trained and supervised staff work and gave comprehensive and constructive feedback during on boarding process and training. Trained employee correct Brand procedures, safety codes, proper recipes and plating techniques. Coaching on excellent customer service, menu knowledge, grooming, cleanliness of entire Restaurant. La Familia Cantina
Restaraunt Manager
St. Roberts, Missouri
Conducted daily pre-shift and weekly FOH and BOH meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Made weekly work schedules for all employees. Consistently maintained high levels of cleanliness, organization, storage, *********@*****.***
1984
and sanitation of food and beverage products to ensure quality. Ordered all food and supplies from our vendors. Kept accurate inventory of all food, liquor, and supplies. Hired and trained staff. Daily opening and closing procedures. Reconcile cash registers for all daily cash flow. Nightly deposits. Education and Training
Pitt Community College
Business
Winterville, NC, USA
Basic Vocational Certificate: Restaurant Operations Courses in Hospitality and Restaurant Management Continuing education in Business
Norwalk High School
Norwalk, OH, USA
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