PRIYA MANOHAR

BCA MCA

Email:- admdms@r.postjobfree.com

Mobile No: +91-968*******

Career Objective

Desirous of working in an organization, where I can utilize my knowledge and contribute to the success of the organization through my sincere efforts. Academic Qualification

Education Name of the Institution University Year Percentage S.S.L.C St. Theresa’s Girls High

School

KSEEB 2008 80%

P.U.C APS PU College PU Board, Karnataka 2010 63%

BCA BMS College for Women Bangalore University 2013 73% MCA Dayananda Sagar Academy of

Technology and Management

Visvesvaraya

Technological

University

2016 72%

Professional Trainings

Completed training on Salesforce course.

Certifications

Dynamic Skills Integrated Program conducted by Centre for Innovation and Learning.

Web Designing and Office Automation, by UGC sponsored Add-on-course. Projects

Internship Project [At Radiant Info System]

Project Title Integrated Depot Management System

Description The Integrated Depot Management System is a full featured system designed to automate, depot enterprise such like a workshop regulation approach, fuel management, workforce executives, itemization supervision board, automobile tracking and speedy authority.

Environment ASP.NET, SQL Server2008

MCA Project

Project Title Dance Academy Management System

Description Dance Academy is web-site whose main purpose is to update the manual process into an internet-based application so that the users can know the details of different dance types. The project is specifically designed for the users to take online admission to academy. This project will work as a complete user interface for dance system.

Environment Hypertext Preprocessor(PHP), MYSQL

Work Experience

At [24]7.ai India, Bangalore since June, 2019 to February 11, 2021 associated as a Customer Support Executive.

Job Role

Quickly assisting the customer’s needs and proactively providing solutions related to their mobile phones such as plans, bills etc… through the live messaging conversation.

Fixing the customers problem immediately.

Providing superior customer service while handling conversations for order placement and product inquiry

Resolving the customer complaints and concerns with strong verbal and negotiation skills.

Documenting details of customer interaction into system while on the conversation.

Proactively providing the offers, in order to retain the customers from cancelling their services or subscription.

At Consystent Infotech Private Limited, Bangalore since November, 2016 to May 29, 2019 associated as a Senior Process Associate (Project Team Lead). Handled two projects:-

LEAD GENERATION:-

Generating the leads for the companies manually into an Excel Sheet;

Uploading the leads into Salesforce and its verification;

Leading the team size of FIVE; and

Conducted training’s for my team.

DATA ENTRY:-

Outsourcing the products of the client in different channels like Amazon, Full beauty, Overstock;

Technical Skills

Programming Languages C, C++, C#, Core-Java, Basic Knowledge of Networking Database SQL Server 2008 and Basic Knowledge of NOSQL Scripting Languages HTML, JavaScript PHP, ASP.Net

Operating Systems Unix, Windows XP/7 and 8.

Strengths

Ability to perform under challenging high-pressure environments and manage stress;

Willingness to learn and Hard worker;

Confident to lead and work with teams;

Extra-Curricular Activities

Participated in various cultural competitions in School & won prizes. Personal Details

Marital Status Married

Date of Birth 07.08.1992

Languages Known English, Kannada and Tamil.

Hobbies Listening to music

Address #11, 9th Cross, Oil Mill Road, St. Thomas Town Post, Aravind Nagar, Bengaluru-84

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