Administrative Assistant Service Representative

Abigail Longo

*** **** ***** **. ******, MD ***** 410-***-**** ************@*******.***

PROFESSIONAL EXPERIENCE

Member Service Representative III Navy Federal Credit Union full-time

Annapolis, MD June 2020 – present

Analyze, research and resolve problems and discrepancies related to member accounts/loans.

Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications.

Counsel current and prospective members about Navy Federal's products and services.

Successfully handle multiple tasks in a single work day to meet operational deadlines.

Identify opportunities to cross service products and increase product penetration.

Review and analyze data from multiple sources to assist external departments and members.

Comply with federal and other regulations relating to financial products and services.

Assist with Branch Office vault opening, closing and balancing procedures.

Provide technical assistance to coworkers and members.

Support operational soundness by assessing threat levels and interpreting policy.

Teller II Central Pacific Bank full-time

Pearl City, HI August 2018 – May 2020

Supervise and lead the teller line by monitoring teller transactions for accuracy and audit issues.

Regularly scored 100% on Voice of Customer reviews.

Significantly contribute to daily branch procedures in morning huddles, training of new tellers, vault balancing, conducting wire transfers, handling foreign currency, customer disputes, issue ATM/Debit cards, and more.

Meet monthly and annual sales goals by referring investments, home loans and business loans to the appropriate persons.

Collaborate with external departments to form better policy and improve processes.

Practice due diligence and compliance by knowing customers, asking questions, and assessing risk when completing transactions.

Abide by policy, law, bank standards, and regulations, conduct ethical work and maintain personal integrity through all types of situations.

Clerical functions such as printing, faxing, answering phones, keeping inventory, organize paper and electronic files, operate Microsoft Office products, and accurately answer customer’s questions with confidence.

Digital Champion representative for branch; routinely assisted customers in online/mobile banking needs.

Serve as the point of contact for new digital services updates and releases.

Administrative Assistant Century 21 Don Gurney part-time

Pasadena, Maryland August 2017 – April 2018

Review settlement files for accuracy and completeness while assisting agents during their transactions. Assist the broker and associate broker, manage checkbooks, and comply with the Maryland Real Estate Commission laws.

Organize office meetings/events by sending invitations, ordering catering, planning activities, and scheduling guest speakers.

Data entry into QuickBooks and DASH, manage Excel spreadsheets and Word tables.

Manage calendar and appointments for the entire office including scheduling, reservations, and cancellations.

Prepare and edit emails, letters, memos, flyers, reports, and advertisements.

Analyzed housing market data to assist agents in marketing techniques and trends.

Clerical functions and inventory keeping of office supplies.

Roving Teller Queenstown Bank of Maryland part-time/ full-time

Queenstown, Maryland August 2016 - August 2017

Process standard bank teller transactions for customers including answering all customer account questions, accepting loan payments, safe-deposit box payments, make deposits, withdraw funds, cash checks, transfer funds, handling night/ATM deposits, balancing cash drawers, and servicing accounts.

Effectively supported organizational needs by remaining flexible and accommodating.

Always maintain compliance with state/federal banking regulations.

Practice due diligence procedures to comply with Bank Secrecy Act regulations.

Provide excellent customer service to customers and non-customers.

Education

Bachelor of Science Homeland Security Management University of Maryland Global Campus

Adelphi, Maryland August 2018 – December 2020

3.2 GPA 120 credit hours

Associate of Science Homeland Security Management – Intelligence Analytics Anne Arundel Community College

Arnold, Maryland January 2017 – December 2019

3.8 GPA Magna Cum Laude

Chesapeake College Major-Cybersecurity

Wye Mills, Maryland August 2016 – June 2017

Accomplishments:

Microsoft Office Specialist-Word 2016

Microsoft Office Specialist-Excel 2016

Microsoft Office Specialist-PowerPoint 2016

Professional Skills

Microsoft Office 2016

Time Management

Leadership

Self-motivation

Flexible

Adaptability

Critical thinking

Data analysis

Written and verbal communication

Problem solving

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