Trainee Greater

SHASHANK SUNDRIYAL

IT Professional

Personable and knowledgeable IT professional with working experience with over 1 year of assisting customers with various software, network and hardware related issues. Provided in-depth technical support to clients at Tier 1 & 2 level, solving 99.2% of issues without transferring to Tier 3 support. Now seeking the opportunity to contribute & showcase my skills for the company. **************@*****.*** 738-***-****,831-***-****

Chhindwara, Madhya Pradesh, India linkedin.com/in/shashank-sundriyal-374b91162 github.com/shashank-sundriyal

EDUCATION

Master's of Science (Computer Science)

Makhanlal Chaturvedi National University

Bhopal

12/2016 - 06/2018, Chhindwara

Computer science

Bachelor Computer Application (BCA)

Makhanlal Chaturvedi National University

Bhopal

2013 - 2016, Chhindwara

Computer Applications

WORK EXPERIENCE

System Administrator

Wipro Ltd

05/2019 - 08/2020, Delhi,India

Managing applications for multiple clients to synchronize workflow.

Supported customers with basic technical support for current and past software releases.

Assisted clients with general support for hardware, peripherals, network connections, and external software. Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.

Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.

SKILLS

HTML5 CSS Javascript React js Python

Firebase Github

Basic Troubleshooting of Pc & LAN/WAN.

Configuration of Switch (VLAN, Inter Vlan, VTP, Trunk, STP).

Familiar with Protocols (TELNET, SSH, DHCP, IPV4, IPV6, DNS, SNMP, POP, IMAP, SMTP).

Configuration of Routing Protocols ( RIP, EIGRP) & ACL. PERSONAL PROJECTS

Facebook-clone using React & firebase

Hosted link: - https://facebook-clone-48499.web.app LinkedIn Clone using React, redux & firebase

Hosted Link:- https://linkedin-clone-f22b5.web.app/ Covid Tracker

Hosted Link:- https://covid-19-tracker-42008.web.app/ Django portfolio website

using html,css, javascript, django

CERTIFICATES

AWS Solutions Training

A wipro training program

Python Certificate (11/2019 - 01/2020)

Certification From Aptron Institute Noida

Cisco Certificate in Routing and Switching (2018)

NIIT Chhindwara

Cisco Certificate in Hardware and Networking (2018) NIIT Chhindwara

LANGUAGES

English

Full Professional Proficiency

Hindi

Full Professional Proficiency

ADDITIONAL SKILLS

Adaptable Good Communication

Problem-solving Management skills Hardworking

Courses

Courses

Achievements/Tasks

Contact this candidate