SHASHANK SUNDRIYAL
IT Professional
Personable and knowledgeable IT professional with working experience with over 1 year of assisting customers with various software, network and hardware related issues. Provided in-depth technical support to clients at Tier 1 & 2 level, solving 99.2% of issues without transferring to Tier 3 support. Now seeking the opportunity to contribute & showcase my skills for the company. **************@*****.*** 738-***-****,831-***-****
Chhindwara, Madhya Pradesh, India linkedin.com/in/shashank-sundriyal-374b91162 github.com/shashank-sundriyal
EDUCATION
Master's of Science (Computer Science)
Makhanlal Chaturvedi National University
Bhopal
12/2016 - 06/2018, Chhindwara
Computer science
Bachelor Computer Application (BCA)
Makhanlal Chaturvedi National University
Bhopal
2013 - 2016, Chhindwara
Computer Applications
WORK EXPERIENCE
System Administrator
Wipro Ltd
05/2019 - 08/2020, Delhi,India
Managing applications for multiple clients to synchronize workflow.
Supported customers with basic technical support for current and past software releases.
Assisted clients with general support for hardware, peripherals, network connections, and external software. Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
SKILLS
HTML5 CSS Javascript React js Python
Firebase Github
Basic Troubleshooting of Pc & LAN/WAN.
Configuration of Switch (VLAN, Inter Vlan, VTP, Trunk, STP).
Familiar with Protocols (TELNET, SSH, DHCP, IPV4, IPV6, DNS, SNMP, POP, IMAP, SMTP).
Configuration of Routing Protocols ( RIP, EIGRP) & ACL. PERSONAL PROJECTS
Facebook-clone using React & firebase
Hosted link: - https://facebook-clone-48499.web.app LinkedIn Clone using React, redux & firebase
Hosted Link:- https://linkedin-clone-f22b5.web.app/ Covid Tracker
Hosted Link:- https://covid-19-tracker-42008.web.app/ Django portfolio website
using html,css, javascript, django
CERTIFICATES
AWS Solutions Training
A wipro training program
Python Certificate (11/2019 - 01/2020)
Certification From Aptron Institute Noida
Cisco Certificate in Routing and Switching (2018)
NIIT Chhindwara
Cisco Certificate in Hardware and Networking (2018) NIIT Chhindwara
LANGUAGES
English
Full Professional Proficiency
Hindi
Full Professional Proficiency
ADDITIONAL SKILLS
Adaptable Good Communication
Problem-solving Management skills Hardworking
Courses
Courses
Achievements/Tasks