N. LEWIS WHITE III

admd5f@r.postjobfree.com 919-***-**** Raleigh, NC 27614

OPERATIONS MANAGER

Dedicated and goal-driven operations manager with experience overseeing day-to-day operations for a multi-million-dollar branch of a solid waste provider. History of maintaining a productive environment while motivating and coaching employees to meet high performance and productivity standards. Possess a strong background in human resources including experience in employee recruitment, new hire orientation, benefits and compensation, training and development, and conflict resolution. Proven relationship-builder with excellent interpersonal and team building skills.

SKILLS SUMMARY

Six Sigma and Lean Methodologies Revenue Retention and Growth

Team Supervision and Training Cost of Operations

Safety and Regulatory Compliance Scheduling and Logistics

PROFESSIONAL EXPERIENCE

WASTE INDUSTRIES/GFL, GRAHAM, NC

OPERATIONS SUPERVISOR 2014–2020

Partnered with the general manager to run day-to-day branch operations for frontend, residential, and roll-off product lines, supervising 23+ direct/indirect reports including logistics, safety performance, customer management, profit plan, and personnel needs.

Delivered superior performance branch safety goal for 2018.

Assisted in development and execution of an operations profit plan that includes revenue retention & growth, productivity standards, and capital requirements.

Reached 20% over EBITDA in 2019.

Led safety performance activities including scheduling, planning, and conducting monthly safety meetings.

Recruited, interviewed, hired, onboarded, trained and disciplined staff for three product lines.

OPERATIONS SUPERVISOR, MILLSBORO, DE 2012–2014

Selected to supervise operations for a new branch of the company in southern Delaware. In 2014, accepted the newly created transfer station supervisor position located in Durham, NC where I earned a Weighmaster certificate. At the end 2014, chosen for an operations position in Graham, NC.

CARDINAL HEALTH, DURHAM, NC

OPERATIONS SUPERVISOR 2010-2012

Managed inbound and outbound supply chain processes related to the receipt and storage of supplies, inventory management and control, shipping and order fulfillment.

Implemented proactive measures to reduce overtime hours and expenses for warehouse associates.

Applied Kaizen productivity processes to improve workflow within the warehouse facility.

UNITED PARCEL SERVICE (UPS), CHAPEL HILL, NC

OPERATIONS SUPERVISOR 2005-2010

Supervised 25 full-time unionized package car drivers by providing instructions on route management, dispatch, and job methods.

Trained and supervised daily activities of 30 package handlers and clerks to ensure that all assigned duties are accomplished safely and on time.

Reduced excess work hours of full-time employees by 35%.

Increased employee relations index (ERI) score for safety, turnover and communication in my driver group; reduced the number of grievances in Chapel Hill facility.

Visited customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

HR REPRESENTATIVE, RALEIGH, NC 2000-2005

HR liaison for more than 200 unionized employees in four UPS centers in Central North Carolina.

Recruited and hired over 100 candidates for exempt and non-exempt positions.

Conducted new hire orientation including, employee benefits, safety training, compliance and collection of all new hire documents.

Met district recruitment goals by increasing the number of student hires; reduced part-time employee turnover by 30%.

EDUCATION

University of North Carolina at Charlotte

BA, Sociology

TECHNICAL SKILLS

Microsoft Office, HRIS Software, DriveCam, CRM, PeopleSoft, Inventory Management Systems (AIMS and LAWSON)

Contact this candidate