Jade Felix
Call Center Agent
Contact
*************@*****.***
www.linkedin.com/in/jade-t-felix-freelancer
Brgy. Lourdes Sur East Angeles City
Profile
Specialization
I am a seasonal customer service representative
with 8 years of
experience working in the BPO
industry. My work focuses on
providing excellent customer service
in all channels of communication.
• Customer Service Representative
• Billing Department Collections Specialist
• Technical Support Representative
• Email management and audio transcription
• Lead generation
Educational Background
Clark College of Science and Technology
Mabalacat City College
Bachelor of Secondary Education Major in
English
2011-2015
Computer Science and Programming
2014-2015
Professional Career
Customer Service Representative
Support Ninja
Technical Support Representative
Arvato Clark
March 2017 - Sept. 2017
Nov. 2017 - Oct. 2020
Convergys Clark
May 2015 - Oct. 2020
Iqor Clark
April 2013 - May 2015
Alorica Clark
March 2016 - Feb. 2016
Collections Specialist
Iqor Clark
April 2013 - May 2015