Desktop Support Reprisentative
Resume:
David Flores
Desktop Support Technician · IT Technician · Cloud Architect Enthusiast
Austin, TX 78730
admd2n@r.postjobfree.com
My goal is to bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience and my education in the following areas
Skills
• Hardware/software Installer
• Configure/maintain hardware & peripherals
• Configure/administer common microcomputer operating systems • Microsoft Office 2003/2007
• Server 2003
• Help Desk
• Java Script
• Desktop applications
• Troubleshooting laptops/desktops/notebooks
• Network Security
• Window XP Operating Systems
• Open source (linux/ubuntu)
• LANDesk
• Citrix
• GPOs
• Ivanti
• MS Windows imaging
• Windows 7 and Windows 10
• High-Level endpoint and software troubleshooting
• Application Packaging/Scripting (PowerShell)
• Customer Service
• Microsoft Office
• Software Testing
• Software Troubleshooting
• Computer Hardware
• English
• Spanish
• LAN
• Network
• Computer Skills
• Technical Support
• Moderator
• Analysis Skills
• Desktop Support
• IT Experience
• IT Support
• Information Technology
• Internet Research
• PCs
• Mac OS
• Mac OS X
• Printers
• Video Editing
• Video Production
Education
Graduate/Diploma
Kaplan College - Brownsville, TX 2009-2010
High School Diploma
Rivera high school - Brownsville, TX 2004-2008
LinkedIn Learning Certificates
Become a CompTIA A+ Certified Technician (220-901 & 220-902) - December 2019
Advance Your Skills as an IT Help Desk Specialist - January 2020
AWS Essential Training for Architects - January 2020
Improve Your Understanding of Cloud Administration - February 2020
Become a CompTIA Security+ Certified Security Professional - February 2020
Become a CompTIA A+ (220-1001 and 220-1002) Certified Technician - February 2020
Become an AWS Cloud Practitioner - February 2020
Cloud computing Careers and Certifications: First Steps - February 2020
Google Cloud Platform Essential Training - February 2020
Certifications
AWS Certified Cloud Practitioner - April 2020
Work Experience
Content Moderation Associate
Accenture Flex - Austin, TX May 21, 2018 Current
Responsible for Job consisted of analyzing and reviewing user profiles, videos, text-based content, investigate, escalate, and resolve issues that are reported by users or flagged by the system.
Desktop Deployment Technician
Apex Systems/Summus Industries/ City of Austin – Austin TX February 28 2020 to March 16 2020
Job consisted of providing hands on resources to move and deploy standard desktop systems including the installation and configuration of new and legacy standard peripherals; responsible for the removal, documentation, and transport to storage of legacy desktops from the customer environment, work with minimal personal supervision and follow detailed written or oral guidance before and during deployment activities. This position required technical knowledge of Microsoft Windows operating systems, Microsoft Office Suites 2013, peripherals including printers and scanners, as well as the application of software patching. The position also required skills in adhering to technical direction, completing scheduled work on time, and remaining within the scope of duties; knowing when to escalate incidents and when to provide communication; At times it required listening to customers, being able to understand technical issues, and being able to communicate technical solutions in layman's terms.
Information Services / I.T.
TekSystems /Valley Baptist Brownsville & Harlingen - Brownsville, TX April 2014 to July 2014
Job consisted of taking care of work tickets placed by users in the hospital, issues where anywhere from hardware issues, network, software problems, as well as moving supplies to storage room. When new equipment would arrive the equipment would be set up and deployed to the corresponding areas. Some small projects where done as well like setting up training rooms and wireless networks.
Customer Service Representative
Maximus – Brownsville, TX February 2014 to March 2014
Job consisted of taking calls, assisting customers with their healthcare.gov application, questions they may have, provide information about the new affordable care act
and what the requirements are in order to qualify for assistance, we also provided them with steps on how to appeal decisions and select a health plan under the health insurance marketplace if they were interested.
Telemarketing Survey Representative
American Customer Care - Brownsville, TX August 2013 to October 2013
Job consisted of calling locations and renewing subscriptions (at times free subscriptions) to magazine and conducting proper interviews for renewal. If the original subscriber wasn't available then we would attempt to persuade the person on phone to verify info, mailing address for the business, and if they can answer a quick survey to determine the business would benefit from said magazine.
Pc Installer
Smartsource/ Pc connect - Brownsville, TX July 2013 to July 2013
Duties consisted of unboxing 800 pc's and monitors, set them up in their appropriate cubicles and ensure proper internet connection.
Technical Support Representative
Teleperformance - Brownsville, TX September 2012 to November 2012
Hughesnet Satellite Internet Technical and Billing Support- Assist customers with billing questions, disputes, and payments. As well as technical support for issues with customers internet services like slow browse or no browse.
Technical Support Representative for AT&T U-verse
Volt - San Antonio, TX July 2011 to July 2012
Assisted customer with troubleshooting IPTV, internet, cvoip issues, ensure customers’ orders are ready for initial installation, as well as provide ** customer support and educate the customer on the product.
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