Help Desk Customer Service

DAVID K ADELMAN

* **********

SAN ANTONIO, TX ***54-6707

Phone: 210-***-****

Email: **********@*****.***

Summary

Over 30 years as a highly experienced and dependable corporate travel representative with excellent time management and customer service skills. Able to balance the needs of the client within the guidelines of the employer to provide safe, timely, and cost-effective travel solutions.

·Outstanding communication skills.

·Excellent customer service and time management

·Vast knowledge of domestic and international travel

·Training, mentoring, and help desk experience

·Works equally well individually or in a collaborative group environment.

Professional Experience

TRAVEL CONSULTANT

Dec,1996 – July 2018

UNITED SERVICES AUTO ASSN

San Antonio, TX

·Booked complex international and domestic travel for executives and groups, including rapid deployment of insurance claims agents to disaster sites.

·Implemented and trained employees on two self-booking travel reservation platforms resulting in 83% adoption rate.

·Acted as help desk administrator to respond to client issues with the self-booking tool.

·Developed protocols with corporate security to enhance safe and effective travel practices with an emphasis on duty of care and use of reliable vendors.

·Reduced international travel costs 20% by negotiating discount rates with airlines and carefully managing travel routes.

·Recognized continuously for providing exemplary customer service in a high volume, deadline driven environment.

Dec. 2019-Oct. 2020 AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

·Booked complex international and domestic travel for Bank of America, Mellon Bank, McDonalds, and HSBC.

Education and Training

University of Texas at Austin - Bachelor’s Degree Psychology

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