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IT Systems Administrator

Location:
Detroit, MI
Posted:
May 13, 2021

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Resume:

FALLEN HALABOU

admd1x@r.postjobfree.com 586-***-****

IT SYSTEMS ADMINISTRATOR

SKILLS

Systems and Network Administration Badge Access Control Server Management

Active Directory Management Analytical Problem Solving

Server Maintenance (Windows) Act as internal IT Customer Service and Support

Skype for Business, MSFT Teams Technical Infrastructure (LAN/WAN/VPN) EDUCATION

Wayne State University Information Systems Management (BS) Mike Illich School of Business 2020 EXPERIENCE

AMERICAN AXLE AND MANUFACTURING – Fraser, MI

IT SYSTEMS ADMINISTRATOR MAY 2018 – PRESENT

Site network assessments: servers, application-designated computers, user computer and software needs, hardware and software purchasing needs

Working directly with Finance Manager on all hardware and software needs

Installed and configured software, hardware, and networks

Ensuring security, efficiency, and productivity enhancements of IT infrastructure

Upgrade systems with new releases – after performing assessment of needs and ensuring higher performance

Proceed with improvements that align with corporate IT strategies and processes

Troubleshoot user issues and outages – post-outage support with computer and printer reconfigurations

Working alongside corporate IT functionalities including ticketing system, delegating user issues and providing support, feedback, and compliance with assigned agent to ticket for a complete user experience IT CO-OP JAN. 2018 – MAY 2018

Completing user tickets that involve troubleshooting hardware/software issues

Badge server maintenance

Security camera monitoring

On-site and remote support

Set up accounts and workstations

CINTAS – Madison Heights, MI

SALES SCHOLAR ANALYST APR. 2018 – JAN. 2018

Manage AS/400 database, manually input and update data

Coordinate installs of new accounts

Act as a liaison between plant manager, production manager, service managers, and sales manager

Review market results and make adjustment suggestions

Collect, analyze, and evaluate sales results to identify methods to increase sales productivity & results

Work with internal teams to strategically drive company-wide goals and improve operational sales process

Track key metrics to interpret how the sales team is tracking in contrast to our goal PROJECTS

Email Migration (AAM)

With the acquisition of MPG companies, American Axle and Manufacturing’s Office 365 team streamlined a project for all former MPG associates to be assigned new email addresses and mailboxes. My role included assisting the associates at my assigned site (Fraser):

Reconfiguring their outlook application

Ensuring data backup and smooth transfer to new mailbox Office PC Remediation (AAM)

Apart of homogenization of sites from MPG acquisition, [Fraser] site office associates received updated computers or updated computer software (Windows 7 reimaged to Windows 10). My role included:

Assigning new hardware to associates or determining if their current hardware will get reimaged

Working with Dell technicians on data backup and imaging process

Support for associates and site contact for corporate IT project team

Completing tasks and compliances from corporate IT project team

Reconfiguring user logins, data, desktop applications, and further specific needs

Management and test of new printer server

Plant PC Remediation (AAM)

Similar to Office PC Remediation, PLEX workstations on the plant floor were needed to be reimaged to Windows 10 from Windows 7. My role included:

Manually updating each workstation computer to Windows 10

Assigning general user account, created with corporate Windows team, set account to auto-login

Configured HR communication TV’s with designated Marlin program

Reconfigured Ovation data transfer software to updated computers – used to bring part measurement data over from CMM to PLEX workstations

Reconfigured industrial Zebra label printers and office printers to updated workstations Switch Legacy Network to AAM in a Box (AAM)

Apart of homogenization of sites from MPG acquisition, [Fraser] site moved wireless network, phone server, and camera server, from legacy network to AAM in a box, a two-server configuration which acts as a condensed network broadcasted from headquarters datacenter. My role included:

Site contact for corporate IT networking team

Responsible for running scripts to reassign network configurations

Testing internal and external websites, file and printer server connectivity, and desk phone server

Disconnecting old legacy network and sending DNS server hardware back to ATT Updated Site Security (AAM)

Apart of homogenization of sites from MPG acquisition, [Fraser] site updated security cameras and badge access control. My role included:

Site assessment with corporate security team – external and internal needs based on safety and HR concerns

Assigned site contact for contracted security installation team – asserting safety procedures, approvals on site- specific decisions, reporting any disruptions, issues, and positive feedback on updates

Working with corporate IT security on assigning IP Addresses, ensuring connections were complete

Screening possible security concerns over camera server review software as specific issues arise and following up communication with corporate IT security team

Transferring user badge data from previous server to new software server manually



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