Technical Support Malayalam
Resume:
Godwin Pandari Antu
Shantinagar, Sector-*,
A-**, 303, 3rd floor
Mira Road-East
Thane-401107
Mobile: - 913-***-****
Dear Sir/Madam,
I enclose a copy of my CV for your consideration.
I have worked closely in monitoring transactions, preparing DPR on PayU & Citrus Platform, Knowledge of excel formulas, currency transactions, identifying transactions logs & handling training sessions for new joining.
Having 01 year of overall experience in technical support, relevant technical knowledge & proven ability to support key customers/banks/merchants, I feel that I would be able to make a significant contribution to your esteemed organization.
My qualification (B.sc Computer Science) & currently perusing M.sc Computer Science in Cloud Computing & Artificial Intelligence. However 12 Months of experience in Monitoring field of online transactions & Excel sheets seem to be fit & appropriate for this position. At a time convenient for you, I would appreciate the opportunity to discuss my qualification, experience for beginning a career with your esteemed firm. I would welcome hearing from you.
Thanks for your consideration.
Sincerely,
Godwin Pandari Antu
Mira road (E)
CAREER OBJECTIVE:
To obtain a challenging position that utilizes my experience in product management, sales management, and key account management to achieve the given sales target.
EDUCATIONAL QUALIFICATIONS:
B.Sc. Computer Science Overall Grade D – April 2019
oRoyal College of Arts, Science & Commerce Mumbai University.
H.S.C Second class – Feb -2015
oRoyal College of Arts, Science & Commerce Maharashtra state Board.
S.S.C, First Class – March 2013
oHoly Cross Convent School Maharashtra state Board.
COMPUTER SKILLS:-
Knowing Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft
PowerPoint and Microsoft Outlook Express, Photoshop.
WORK EXPERIENCE: -
* PayU Pvt ltd, Andheri (E) Mumbai (November 2019 to till September 2020)
Designation: - Technical Support Monitoring Team Mumbai.
Job Profiles: -
Technical Support Engineering: November 2019 -September 2020
Develops Daily productivity reports tooling.
Planning, design and prove out of sql queries for development activities and new projects.
Preparation of Work Instructions, process flow chart.
Continuous follow-up with bank and merchant.
Ensure tickets in Optimus tool, setup time reduction on each ticket raised by merchant & cycle time improvements in the production line.
Knowledge about FX rate file conversation.
Understand graphs, pie charts flow.
To understand quality issues, root cause analysis & develop an action plan to resolve issues.
Develop new quires to enhance the current processes, stimulating higher productivity.
Handling departmental activities, planning and executing manpower and work schedule
PERSONAL DETAILS: -
FULL NAME
:
GODWIN PANDARI ANTU
PERM ADDRESS
:
Shantinagar, A-12, 303, 3rd floor, Sector-5, Building name: Janak Shanti nagar Mira road (E), Thane –401107.
EXPERIENCE
:
08~10 months
PHONE
:
:
admcxt@r.postjobfree.com
BIRTH DATE
:
14th September 1996
LANGUAGE KNOWN
:
English, Hindi, Marathi & Malayalam
I hereby declare that the above-mentioned information is correct up to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
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