Spa Trainer

CurriculumVitae

Janine Wagner-Hammad,

Hagenring 93, 38102 Braunschweig

+49 (0-170-**-**-***, *************@*****.***

Personal Data

Date of Birth: 31st May 1987 in Wolfenbüttel, Germany Nationality: German

Awards

Elemis Spa Manager Of The Year 2014, Dubai – U.A.E. Work Experience

12/2018 – to date

06/2015 – 11/2018

03/2013 – 04/2015

Clinical Training Manager Medical Aesthetics D/A/CH North at Cynosure GmbH – Langen. Germany

Providing post sale trainings to Cynosure customers (doctors, nurses…) about all devices and laser-physics

Leading product demonstrations on all products, offering clinical support to sales representatives where needed (help them to improve revenues) Drafting and edition of treatment protocols and presentations for customers, improving current training protocols when needed

Establishing, feeding and editing of a platform/cloud for shared access with the whole Sales and Clinical team of Cynosure Germany

Continuous clinical support to customers (solving doubts…) Co-ordinating market research in accordance with corporate strategy Attending industry conferences

Attending international conferences

Participation in meetings, workshops, congress and other events Preparing reports of each training

Translating clinical documents, protocols, etc. from English to German Corporate Export Manager/ Trainer International at DR. BELTER COSMETICS – Braunschweig, Germany

Trainer and direct contact for distributors of DR.BELTER COSMETICS in 33 different countries worldwide, processing export orders, creating core treatments for new developed product lines, developing trainings on PowerPoint and training collaterals, solving problems of the distributors and ensuring a smooth cooperation, Traveling to the distributors for new launches and special events, as well as to provide internal trainings to their trainers Promoted to Spa & Salon Manager at The

Jebel Ali Golf Resort & Spa

07/2011 – 03/2013 Assistant Spa Manager – Dubai, U.A.E. Managing the re-branding project of all Spas in JA Resorts & Hotels, reporting to the Director of Hospitality Projects, Development & Acquisitions at Dutco Group/ JA Resorts & Hotels.

Providing treatment-trainings and trainings on SOPs and LQA standards to the Spa Team in Dubai (10 treatment-rooms, 22 associates) as well as to the Spa-Team in Maldives (10 treatment-rooms, 10 associates) and upcoming expansions. Supporting Spa Managers at other JA properties with advanced knowledge in regards to all related aspects i.e. promotions, hiring procedures, inventories, therapy-knowledge and municipality laws for Spas and Salons. Oversee the smooth running of the Spa/Salon and ensure that the operations are being carried out in accordance with the required standard and best practice. Monitor and control departmental expenditures to ensure operational standard are met while maintaining annual budget.

Maintain an adequate inventory of high quality merchandise for the retail shop and the Spa in order to meet business demands.

Ensure all administrative related tasks meet the ISO requirements. Ensure that performance appraisals are up to date, carried out proficiently and in a timely manner.

Supervise the work of the team to ensure adherence to quality standards, deadlines, and proper procedures are followed, correcting errors or problems. Contribute to a team-oriented and associate-oriented company culture. Accountable for maintaining the highest possible level of guest satisfaction, employee morale and department productivity.

Conduct regular departmental operations meetings.

Oversee and ensure proper maintenance of equipment in the area of assignment. Oversee and ensure timely reporting of malfunction or maintenance deficiencies to appropriate addressee.

Attend briefings, as required.

Maintain good relationships with colleagues and contribute to team spirit. Cooperate and interact with other departments to provide additional/outstanding guest services.

01/2009- 06/2011 Head-Therapist; Departmental Training Coordinator, Pre-Opening Team The Cove Rotana Resort – Ras Al Khaimah, U.A.E.

Conducting Massages, Facials, Body Wraps, Manicure and Pedicure Coordinating On- and Off-Job Trainings,

Creating and writing Standards of Performance for the Spa & Recreation Department, Administrating and managing of purchase-orders 09/2007-10/2008 Spa Beautician; Learning & Quality Coach, The Ritz-Carlton - Wolfsburg, Germany

12/2006-08/2007 Beautician, Renaissance Riessersee Hotel - Garmisch-Partenkirchen, Germany 08/2006-12/2006 Beautician, Bülten Pharmacy, Salzgitter 08/2005-01/2006 Freelancer for the Lancaster Group GmbH /COTY Prestige, Perfumery Karstadt – Braunschweig, Germany

Selling products of the Lancaster Group

(Lancaster, Jil Sander, Joop!, Marc Jacobs, Davidoff) 07/2005 Promotion, Perfumery Karstadt – Braunschweig, Germany Puma Promotion for Procter &Gamble

Education and Training

Internal Trainings for multiple devices of the Cynosure portfolio in Spain, UK and US Further Trainings for Managment:

−Leading The Way

−Time-Management

−Train the Trainer

−Performance Skills

07/2004- 07/2006 Dr. von Morgenstern Schools Braunschweig Educational key aspects:

Classic bodymassages

Manicure and pedicure

Facials

Make-up training

Certificate: State-recognized beautician, Grade: 1,6 Language and IT Skills

German Mother Tongue

English Business fluent

Arabic Beginner

MS Office

Microsoft Office (very good)

PowerPoint (very good)

Excel (very good)

Interests

Family, Ballroom and Latin-American dancing, drawing, fitness

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