Carson Jones

admcqp@r.postjobfree.com

901-***-****

Current Address

*** * ***** ** ******* WA 98133

Education

Millikin University- Decatur, IL. May 2017

Bachelor of Science Digital Marketing & Media/ Business Management

Work Experience

Housekeeping Manager Hilton Seattle Airport & CC Jan 15th 2017 – May 2021

Assist running a department consisting of 50 team members

Inspect rooms weekly to ensure guest rooms meet Hilton Standards

Forecast and Schedule for the week so we are properly covered

Oversee that monthly cleaning projects are done

Consistently rank top 2 in the hotel for team engagement and team moral during yearly surveys

Successfully implement clean-stay protocols throughout the hotel

Ensure training talk-points and safety checklists and up to date

Assist with various departments during 2020 due to the ongoing COVID pandemic

Front Office MDP Seattle Airport Hotel & CC July 17th 2017 – January 15th 2018

Learn about the process of front office operations for a 396 room hotel near Seattle Airport

In 3 short weeks learn what the AM, PM and Overnight shift does and understand it

Sit in meetings as acting Front Office Manager

Attended several manager trainings to enhance my skills with other managers

Front office intern, The Drake Hotel June 13th 2016- August 18th 2016

Learn about the processes of front office operations for a 535-room hotel on Chicago’s Magnificent Mile.

Handle guest requests to meet their needs while demonstrating Hilton’s core values.

Assisted with reconciliation of American airlines for the first two months of my internship

Events Intern, Hilton La Jolla Torrey Pines June 15th 2015 – August 16th 2015

Work with event and catering managers on BEOs for upcoming groups

Assist with coordinating setup for groups with various departments

Stay in contact with future clients to ensure they are prepared for their upcoming meeting

Awards

Leader of the quarter, quarter 4 2018 (Hilton Seattle Airport & conference center )

Post – Crisis leadership certificate (University Southern Florida)

Advice for leaders during a crisis ( LinkedIn)

Leading in a crisis ( LinkedIn)

Programs

Elevate 1 training program (Hilton Worldwide)

Elevate 2 training program ( Hilton Worldwide)

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