Support Representative Sales Associate

TAYLOR (TAYE) NICOLE SMITH

**** ********* **, ******* ***** NC, 27103

704-***-**** // ***********@*****.***

Objective Obtain a position with an organization where I can utilize my current skills and experience and continue to cultivate new skills.

Experience

Sales Associate

January 2021- February 2021

Hot Topic Hanes Mall /Winston Salem, NC

-Work well with team members and also independently

-Assist customers with finding product to fit needs

-Handle cash and credit transactions

-Operate Kiosk outside of main store

Promoted to FT Assistant Manager

February 2021- Present

-Assisting store manager with delegating tasks to associates

-Managed a team of associates

-Kept track of metrics including but not limited to:

--traffic

--conversion

--sales per hour

--total sales

-Approve time cards and payroll

-Drop deposits

-Change Orders

-Balance tills and safe

-Properly navigated retail environment during covid

Bartender

December 2020- January 2021

Reboot Arcade Bar /Winston Salem, NC

-Work independently without direct supervision

-Greet customers and make them feel welcome

-Check that customer is over 21 before serving

-Maintain a clean work environment

--Wipe down games, stools, bar, etc

-Handle cash and credit transactions

-Balance the till at end of shift, make deposit slip

-Work proficiently under high stress conditions

Sales Associate

November 2019- February 2020 (seasonal)

Earthbound Trading /Winston Salem, NC

-open and closing duties

-greet customers and assist in finding products that best fit the needs

-maintain a clean and organized sales floor

-properly handle irate customers in a way that best benefits the company as well as the customer

-inventory and stocking

-handle cash and credit transactions

Sales Associate

September 2019 (seasonal)

Spirit Halloween /Winston Salem, NC

-Assist customers with finding product that fits needs

-Open and closing duties, assisted by member of management

-Helped with processing and unloading shipment weekly

-Handle cash and credit transactions

Promoted to Assistant Manager

September 2019- August 2020 (seasonal)

-Assist in creating schedule and managing team of associates

-Deposits

-Change orders

-Assure cleanliness of sales floor

-Returns/ Exchanges

Promoted to Store Manager

August 2020- November 2020 (seasonal)

-Create a schedule for a team of associates

-Process shipment weekly

-Set up store in a way that meets company standards

-Returns/ Exchanges

-Conference calls with corporate members

-Payroll

-Upheld health standards during Covid-19 pandemic

“Beertender”/Server

April 2019- September 2019

Casual Pint- Rivergate /Charlotte, NC

-Pour and serve beer, wine, and champagne

-Greet customers upon entering establishment

-Wait on customers at table

Nail Technician

March 2018- May 2018

Nail Creations /Erie, PA

-Provide exceptional customer service

-Solve problems for irate customers in a professional manner

-Clean and stock nail technician supplies for fellow team members

-Artistic freedom for nail designs

-Process cash and credit card transactions for customers

Customer Service Associate

September 2017- November 2017 (seasonal)

Halloween Express /Jacksonville, NC

-Design special effects make-up and characters in Halloween themed store

-Creative freedom for character design

-Rotate assignments for street level entertainment and advertisement

-Assist customers with costume selection and purchase

-Clean and arrange store inventory to prepare for each shift

-Work well without direct supervision

Scare Actor

September- November 2016 & 2017 (seasonal)

The Nightmare Factory /Havelock, NC

-Design special effects make-up and character in an award winning haunted attraction

-Creative freedom for character design

-Provide thrills and scares in PG an R rated settings for multiple sessions

-Work well without direct supervision

Kennel Hand

August 2016- January 2017 (seasonal)

Personal Touch Groom and Board /Hubert, NC

-Clean kennels for boarding dogs

-Assist bather with dogs before grooming

-Take dogs outside for play and potty time

-Administer medication to boarding dogs according to client specifications

Pizza Maker/Delivery Driver

February 2016- July 2016

Monsters Pizza /Hubert, NC

-Answer calls from customers and provide exceptional customer service

-Take phone and walk in pizza orders

-Prepare orders according to customer request

-Deliver pizzas to customers in an efficient and safe manner

-Follow state rules and regulations for food service safety

Customer Service/ Technical Support Representative

May 2015- December 2015

Convergys (FedEx Project) /Jacksonville, NC

-Answer calls from customers and provide exceptional customer service

-Solve problems for irate customers in a professional manner

-Eradicate any tech support issues (including but not limited to; navigating the website, creating and printing labels, finding the source of error messages and bypassing them)

-Work well without direct supervision

Nanny

November 2014- May 2015

Private in Home /Jacksonville, NC

-Perform various household duties

-Feed, entertain, and care for small children

-Age range of 6 months+

-Work well to follow direct instructions, no supervision

Cashier

September 2013- February 2015

Food Lion /Jacksonville, NC

-Utilize computerized cash register to calculate totals and bag items

-Assist customers by loading bags into carts

-Assist customers locating products in the store

-Various janitorial/stocking duties when asked

-Work well with other teammates,

-Provide exceptional customer service

-Solve problems for irate customers in a professional manner

Bed Maker

June 2012- October 2016 (seasonal)

Realtors Choice Cleaning Company /Emerald Isle, NC

-Travel to various beach homes, condos, villas upon checkout

-Strip and remake multiple beds and restock towels in each location

-Routine cleaning in preparation for new guests

-Work independently without direct supervision

Promoted to Cleaner

July 2014- July 2016 (seasonal)

-Perform various janitorial duties such as cleaning bathrooms, dusting, emptying garbage, sweep and mop floors, kitchens, and bedrooms

-Work well with other team members without direct supervision

-Perform duties of Bed Maker when needed (stated above)

Promoted to Team Lead

July 2016- October 2016 (seasonal)

-Direct team of 15 bed makers with daily assignments

-Responsible for quality assurance

-Maintain security of keys for all assigned homes, condos, and villas

-Distribute paychecks for assigned staff

Cleaner

July 2009- September 2017

Wallace Enterprises /Jacksonville, NC

-Perform various janitorial duties such as cleaning bathrooms, dusting, emptying garbage, sweeping, and mopping floors

-Work independently without direct supervision

Education White Oak High School, Jacksonville NC

-High School Diploma/ 2014

Forsyth Tech, Winston Salem, NC

-Certificate in Bartending/ 2020

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