Public Relations Vodafone

Elizabeth Debrah Nartey (Mrs.)

P.O. Box DT ***

Adenta, Accra

Tel: 020*******

Email: **********@*******.***

PROFILE

I have over 10 years’ experience cutting across news reporting, public relations, customer relations, and sales management. I always carry a professional and affable disposition which enables me to get difficult customer issues resolved and meet challenging targets. My training in law has also equipped me with the skills to ensure my organizations customer relations and sales activities are delivered within the required regulatory environment resulting in effective cost management and minimal negative public exposure.

PERSONAL ATTRIBUTES

• High personal integrity, able to relate to and create trust in all.

• Articulate, confident, persuasive team builder, able to motivate and communicate to achieve exceptional business performance.

• Dependable and reliable in supporting teams’ effort to produce genuine long-term development.

• Calm and friendly approach that enables me to get along easily with colleagues to achieve mutual benefits of business plans and personal goals.

EDUCATION

Mountcrest University College 2012 - 2015

LLB (Faculty of laws)

University of Ghana, Legon, Accra 2002 - 2005

B A Political Science

Ghana Institute of Journalism 1998 - 2000

Diploma Certificate in Public Relations & Advertising

St. Thomas Aquinas Secondary School 1994-1996

Advanced Level Certificate

Ofori Panin Secondary School 1989-1994

Ordinary Level Certificate

AREAS OF COMPETENCE

Excellent Customer problem solving skills

Microsoft Office Suite

Excellent report writing, presentation skills and training skills

Effective team player

Excellent analytical skills

Experienced and innovative in sales management

Legal knowledge

WORK EXPERIENCE

VALETRADE LIMITED May,2017-November,2020

General Manager

• Ensured the effective day to day operations of the company by managing staff issues, and monitoring of sales targets.

• Ensured that all administrative issues were adequately addressed. These included monitoring and ensuring office supplies were available, proper filing of records, responding to official correspondences, meeting with regulatory bodies e.g., GRA, FDA and appraising team members against agreed targets.

• I was responsible for all the Public Relations activities such as ensuring visibility of the Company towards the achievement of the Company’s Vision and Goals and that values are adhered to by staff at all times.

• I implemented a program to assess departmental performance which led to continuous improvement in Sales & Marketing, Accounts, Warehousing and Distribution and, Transportation.

• I used my leads together with others gathered from sales responses to develop sales contacts for the sales team to ensure that they met targets.

• I monitored the Food and Drugs Authority’s directive on warehousing, products and books and ensured that the Standard Operating Procedures were adhered to.

TELETECH CUSTOMER CARE LIMITED, Dec 2010 – July 2011

GHANA

Interim Learning & Development Specialist

(Trainer Certification-Teletech)

• I created and organized Training Manuals for new hires.

• I was responsible for training new staff on Vodafone Culture, Products and Services

• I was responsible for training existing internal staff on Vodafone products and services, new promotions for customers and the various working tools/applications to facilitate effective work to exceed customer’s satisfaction.

• I monitored and coached new hires in their early weeks after training to ensure adherence to laid down procedures.

VODAFONE GHANA Sept 2005 – Nov 2010

(Vodafone Call Centre), Accra

Customer Services Rep

• Interfaced between customers or prospective customers and the appropriate department in –house based on established needs of that customer.

• Used a computerized system to gather information, resolve inquiries and log customer calls.

• Liaised with other departments on escalated issues and supports the escalated issues with expert knowledge.

• Responded to telephone inquiries and complaints in a prompt, accurate and courteous manner following standard scripts and procedures.

• Gathered information from callers to properly resolve the situation through communicating appropriate options for resolution.

NEW TIMES CORPORATION, ACCRA Jan 2001- Sept 2002

News Reporter

• Reported on environmental issues corresponded via video conference to the Virtual Newsroom Project team on the Earth Summit (Agenda 2) in 2001.

• Improved the content of human-interest stories in The Spectator, by liaising with the police, courts and other sources for attractive stories that made catchy headlines and interesting reading.

• I handled the children’s page and made livelier and more interesting by covering stories that interested children and creating a pen-pal platform for friendship.

• Contributed to stories in the web magazine, The African Woman. (a virtual newsroom project)

SSNIT PENSION HOUSE, ACCRA Jan 2000 – Feb 2000

Public Relations Assistant (Industrial Attachment)

Assisted in the routine activities of the Public Affairs Departments i.e., planning and organizing seminars, educational trips, processing visa applications for senior management.

AD MEDIA (Advertising Agency), Accra Sept 1999-Dec 1999

Assistant Client Services Rep (Industrial Attachment)

• Increased interaction with clients to understand their needs.

• Solicited for business for the company

PROFESSIONAL TRAINING ATTENDED

2009: Branding- Vodafone

2008: Organizing a coaching and feedback session

2008: Customer Service:

• Loyal for life (Service Recovery Training programme)

• Quality Customer Service

• Feeling’s training

2007: Leading empowered teams for service quality

2007: Time Management and Computer Skills on Microsoft Office

2007: Team building and bonding

INTERESTS

• Reading

• Meeting people

• Sight seeing

REFEREES

Eric Tachie Yeboah

Human Resources Consultant

Vodafone Ghana.

Mrs. Mercy Ninsin

Logistics Manager.

Servair Ghana Company Limited

Tel: 027*******

Contact this candidate