Muhammad Arslan Tahir

Date of birth: **/**/**** Nationality: Pakistani Gender Male +92-308******* +92-308******* admcd9@r.postjobfree.com https://www.linkedin.com/in/arslantahir318/ Whatsapp Messenger: +92-308-****-*** P-203, Street No #2 Block Professor, Shalimar Park, 38000, Faisalabad, Pakistan About me: Talented Retail Professional with more than [Four] years of progressive retail experience. Managing different store departments and history of exceeding sales and service quotas by leveraging exceptional communication, relationship-building and problem-solving abilities to make quick, accurate decisions upholding store standards and meeting customer needs. 02/05/2018 – CURRENT – Faisalabad, Pakistan

FLOOR MANAGER (FASHION RETAIL STORE) – KHAADI PAKISTAN (SMC-PVT) LIMITED

• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Maintaining market awareness and performing competitor analysis, and maintain a competitive advantage.

• Managing stock levels and making key decisions about stock control and Demanding.

• Displayed merchandise by arranging in appealing and orderly way to boost sales.

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.

• Performing basic housekeeping duties to ensure that the cash-counter, sales floor, and storeroom are well- maintained.

01/07/2019 – 31/12/2020 – Faisalabad, Pakistan

CASHIER (FASHION RETAIL STORE) – KHAADI PAKISTAN (SMC-PVT) LIMITED

• Worked closely with [Assistant Manager] to solve problems, handle customer concerns and inquiries as well as resolving customer complaints.

• Processed (POS-365) transactions, returns, online orders and gift card activation including checks, cash & card purchases or refunds.

• Trained new sales advisor on cash counter operations including opening and closing conducting customer transactions and balancing drawer.

• Answering telephone calls in a courteous and professional manner.

• Balances cash drawer by counting cash at beginning and end of work shift.

• Helping with the daily activities in the store if needed. 01/01/2018 – 30/04/2018 – Faisalabad, Pakistan

SALES ASSOCIATE (FASHION RETAIL STORE) – OUTFITTERS

• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

• Verified products appeared at correct locations in proper quantities.

• Maintaining an orderly appearance throughout the sales floor.

• Introducing promotions and opportunities to customers.

• Maintain a clean and orderly environment in the store. 05/02/2017 – 30/12/2017 – Faisalabad, Pakistan

RETAIL MERCHANDISING ASSOCIATE – INOX FASHION (KNITWEAR & HOSIERY)

• Coordinated communication with merchandise operations and vendors for PO creation and maintenance.

• Monitored and replenished display inventory and restructured according to available stock.

• Organized store merchandise racks by size, style and color. 03/10/2016 – CURRENT – M.A Jinnah Campus, Defence Road, Off Raiwind Road, Lahore, Pakistan BACHELOR OF SCIENCE IN PUBLIC ADMINISTRATION (BSPA) – Virtual University of Pakistan Field(s) of study

Public Administration

https://www.vu.edu.pk/

WORK EXPERIENCE

EDUCATION AND TRAINING

Mother tongue(s): URDU

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction ENGLISH C1 C1 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user Cash Counter trained and mentored [Six] employees – Khaadi Pakistan (SMC-Pvt) Limited Supervised team of [Nine] staff members – Khaadi Pakistan (SMC-Pvt) Limited Used Microsoft Excel to develop inventory tracking spreadsheets – Khaadi Pakistan (SMC-Pvt) Limited Basic Computer Skills Microsoft Dynamics 365 Email Writing Point Of Sale (POS) - 365 Microsoft Office ( Word, Exel, PowerPoint) Outlook

Professional Skills

Cash Handling Retail Merchandising Inventory Control Key Performance Indicator (KPI's) Numeracy Personal Skills

Adaptability Communication Customer Service Team Building Fast Learning Critical Thinking Decision Making Understanding Trends People Management Time Management LANGUAGE SKILLS

HONOURS AND AWARDS

DIGITAL SKILLS

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