Information Technology
Resume:
Elijah Johnson
Silver Spring, MD ***** • 240-***-**** • ************@*****.***
PROFESSIONAL SUMMARY
An enthusiastic professional individual who is seeking a new challenging career after many years of working in Administrative Assisting. I have built strong customer service skills and the ability to handle different types of people. I am a hardworking individual who strives to achieve the best in all areas, and I am always eager to learn new skills and advance my career. As this is a huge career change, I have been attending MyComputerCareer to help build the skills needed to become a strong IT professional.
Over 700+ hours equal to 1 year of hands on experience in configuring networkable operating systems, installing, maintaining, and managing desktop/client and server operating systems. Utilized tools like, Command line, Ping, Tracert, Personal Firewall, Networking Settings, and Control Panel. Knowledge of TCP/IP along with local area and wide area networks (LAN, WAN) internally. Key Skills
Technical Troubleshooting Software Installs Phone & Online Support
Hardware Configurations LAN Connectivity Client/Server Models
Team Collaboration
Complaint Handling
Problem Diagnosis
Customer Service
User Training/Support
Effective Communication
Education History
MyComputerCareer Anticipated Graduation date: January 2021 Information Technology Systems Administrator
Certifications: MTA Security (98-367)
Professional Profile
Service Desk Analyst Baltimore City Public Schools, Baltimore, MD December 2020 – January 2021
• Used HEAT and Cisco Finesse call tracking systems to log, track and manage Incidents and Service Requests.
• Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.
• Created tickets in HEAT ticketing system and followed up on tickets to provide resolutions for end users.
• Provided technical solutions support to local office personnel and Remote VPN Users
• Used SolarWinds to remotely assist end users with troubleshooting issues Administrative Assistant Policastri Law Firm LLC, Rockville, MD March 2020 – April 2020
•Scheduling appointments, answering, and routing incoming calls on a multi-line telephone system.
•Maintaining and scheduling conference rooms.
•Scanning, photocopying, faxing, and filing documents.
•Collecting and routing mail/certified mail and hand-delivered packages.
•Routinely check for updates on desktop to make sure they are up to date
•Troubleshoot Printer/Scanner on needed basis
Leasing Consultant JBG Smith, Beltsville, MD November 2019 – January 2020
•Adhere to all fair housing laws and comply with photo ID policy.
•Consistently practice effective leasing and closing techniques.
•Professionally present community and take every prospective resident on a tour route showing the apartments and amenities.
•Correctly complete all lease applications, assist with application verification/administration, and notify prospective residents of results.
•Complete all lease paperwork accurately, including related addenda.
•Accept deposits and rental payments.
•Created Excel spreadsheets to keep track of Prospects and Vacancies
•Troubleshoot printer/scanner on needed basis
Guest Service Representative Courtyard by Marriott, Washington, DC October 2017 – May 2019
•Balance accounts and conduct audits to ensure bookkeeping accuracy.
•Extensive knowledge of FOSSE to seamlessly create, modify, and cancel reservations; in addition to managing cash and credit transactions.
•Manage and resolve discrepancies involving check-in/out processes.
•Manage reservations by tracking incoming guests attending parties and special events.
•Perform administrative functions with attention to detail, speed, and accuracy.
•Operate a multi-line phone to take reservations, respond to guest accommodations including restaurant reservations and tours, inquiries, and service requests.
•Personally, address and welcome guests to improve overall customer service engagement.
•Program and issue room keys to guests upon check-in and answer concerns regarding proper usage. Host Clyde’s Restaurant Group, Washington, DC December 2016 – July 2017
•Operate OpenTable application for guest seating.
•Answer phones in a friendly and timely manner and take messages.
•Greet guests upon arrival and thank them as they depart in a friend’s manner.
•Assist with occasional busing while maintaining safe sanitation standards.
•Works with staff of other departments to perform job duties, also during special events or functions.
•Manage the flow of guests into the dining/bar areas and provide accurate wait times to incoming Guests.
•Assist with special guest needs and requests.
Cashier CVS Pharmacy/ Health, Kensington, MD May 2016 – November 2016
•Cross-train roles in multiple departments to provide coverage and keep operations flowing.
•Breakdown and unload store delivery trucks to stock merchandise on shelves when quantity is low.
•Manage inventory on delivery days.
•Handle cash on POS system.
•Assist customers with inquiries and passport photos.
•Help customers update accounts, sign up for new services, and take advantage of special offers.
•Direct customers to find specific products.
Technical Proficiencies
•Familiar with Microsoft Firewalls including software and hardware based
•Basic understanding and implementation of Encryptions
•Successfully identify types of malware (virus, Trojan Horses, worms, and Rootkit)
•IPS/IDS Intrusion Prevention System and Intrusion Detection System
•Familiar with Wireless and Physical Security including
•Understands user authentication including Remote Authentication Dial-In User Service (RADIUS) and Terminal Access Controller Access Control System (TACACS+)
•Understands permissions including File system and Active Directory
•Understands protocol security; IPsec; tunneling; DNSSec; network sniffing; Protocol spoofing
•Familiar with basic encryptions including SSL, S/MIME, PGP, EFS, Bitlocker and VPN
•Risk Management and Multifactor Authentication
•Familiar with types of malware- Ransomware, Spyware, rootkit, Virus, worms, and Trojan horses
•IPSEC Enforcement
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