ServiceNow Admin/Developer Java Developer Support Engineer

Aryan S. Chhetri

Phone: 469-***-**** Email: *****.************@*****.***

Summary:

●4 years of experience in Software Life Cycle Development (SDLC) process with methodologies like Agile, Scrum, and Test-Driven Development.

●2 years of experience in ServiceNow platform.

●Adept knowledge in ITSM framework.

●Experience working in Agile projects utilizing ITSM framework.

●2 years experience in core Java with understanding & working knowledge of Object-Oriented Programming and API's like Collections, Multi-Threading, Exception-handling.

●Experienced in Spring Core, Spring Batch, Spring Security, Spring Boot, Spring Cloud, Spring MVC and Struts technologies.

●Experience in maintaining projects in GIT version control repositories.

●Experience in Integrated Development Environments like Eclipse, STS, & IntelliJ.

●Experienced in performing unit testing using J-Unit framework; integration and deployment of applications using tools such as ANT and Maven.

Education:

●Bachelor’s in Computer Information Systems Minor in Business 2016 – 2018

Texas A&M University, Commerce, TX

Certification:

●ServiceNow Certified System Administrator

Technical Skills:

Languages: Core JAVA, J2EE, XML

Web Technologies: CSS, JavaScript, AJAX, Servlets, JSP, HTML5

Frameworks: Hibernate, Spring

Application Servers: Tomcat

RDBMS: Oracle, MySQL, MS SQL Server

Configuration Tools: GIT, ANT, Maven, Jenkins, J-Unit

Professional Experience:

Vastika IT Irving,TX 2020 – Present

ServiceNow Solution Specialist

Responsibilities:

●Worked in requirement gathering for the Service Catalogs.

●Created, customized and deployed Service Catalogs

●Worked on customization tools but not limited to Client Script, UI Policies, UI Action, Script Include, SLA Configuration, Business Rules, Workflow Editor and Import and Export data.

●Participated with ServiceNow support team for Incident Management, Problem Management and Change Management.

●Worked closely with the team in Analysis, Development, Testing, Deployment and Operational support.

●Performed admin role in daily basic and assist team for any admin related issue.

●Participated with ServiceNow support team for Incident Management, Problem Management and Change management.

●Worked closely with the team in analysis, development, testing, deployment and operational support.

Cognizant, Plano-Tx 2019 – 2020

ServiceNow Support Engineer

Responsibilities:

●Worked on Incident, Problem, Fulfillment Request, Change and code migrations.

●Coordinated with ServiceNow Hi team for upgrade, clone and other platform related issues/concerns.

●Involved in platform upgrade projects and worked on defect management analysis and platform cloning activities.

●Demonstrated new features and applications to the clients, Eg ServiceNow Workplace safety application.

●Created process documentation.

●Worked with other teams for requirement gathering and analysis.

Signet IT, Irving-TX 2018 – 2019

Java Developer

Responsibilities:

●Followed Agile/SCRUM in complete SDLC including business requirement analysis, design, implementation and testing.

●Developed Classes diagram in UML showing generalization and other relationships, Sequence diagram describing the interaction of objects over time.

●Implemented customized exception handling to handle the exceptions in the application.

●Used Spring MVC Framework with Hibernate to map to Oracle database and mapping using Hibernate Annotations.

●Used HTML5, CSS3, JavaScript, for providing User Interface and communication between the Client and Server.

●Developed backend Spring Boot resources to serve the JSON data to the web interface.

●Developed backend web services using Node.JS and stored dependencies using NPM.

●Developed REST controllers using Spring Data REST to serve UI with required JSON data.

●Developed batch jobs using Spring Batch and Spring scheduling to process XML files received from other systems.

●Used JIRA tool for Issue/bug tracking, monitoring of work assignment in the system.

●Developed J-Unit test cases with J-Mock for the components to ensure developed code.

Contact this candidate