Manager General

VIRGINIA BRAZELL

*** ******** **, *******, ** ***76

Home: 910-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

Focused General Manager successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and hardworking. Solid background in quickly taking care of customer needs, managing the drive-thru, dine in guest and preparing a quality product. POS systems knowledge. SKILLS

ServSafe certification

OTP (operations technology person for

the organization)

POS systems expert

Team building

Time management

Effective communication

WORK HISTORY

05/2004 to Current General Manager

McDonalds – Fayetteville, NC

Building sales and guest counts

Controlling all P&L line items

Maintains adequate staffing levels to meet the business needs as well as scheduling to provide outstanding customer service

Inventory control-weekly inventory counts conducted to analyzing stat loss, yields, and raw and completed waste reports.

Maintain equipment by seeing that Planned Maintenance task are conducted according to schedule

Develop and maintain positive working relationships with others to reach business goals. (Brand Ambassador)

Provide friendly and attentive service.

Resolve guest complaints quickly and efficiently.

Delivers quality service by providing a warm and welcoming environment. Fast Friendly Service

Conduct weekly manager meetings to come up with a game plan to achieve restaurant goals.

Weekly one on one meeting with department managers to discuss individual development needs.

Train and develop new managers to grow the team.

Establish a relationship with the community along with supporting local charities and events.

People Product and Equipment

EDUCATION

2004 Associate of Applied Science: Business Adminstration Fayetteville Technical Community College - Fayetteville, NC

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