Analyst Mainframe

StacyJeter

CONTACT

PHONE: 614-***-****

EMAIL: *****.******@*****.***

Education

Bachelor of Arts Business Management, Chadron State College, Chadron, NE

Technologies

●Microsoft Office Suite

●Mainframe

●HP Quality Center

●Agile Methodology

awards

●National New Accounts MVP and Quality Award

●Service Review Unit Quality Award

Interests

●Race for the Cure

●Morgan Stanley’s Back to School Supplies and Food Drive Volunteer Group

Professional Profile

Dynamic, self-motivated professional with the ability to prioritize and implement strategies to achieve goals while emphasizing excellence.

●More than 10 years financial services experience

●4 years fraud analysis with increasing responsibility

●Award winning track record for sales, dependability and Quality

●3 years project analysis

●2 years QA testing analysis

experience

Fiserv- 2018 -current

Fraud Specialist II

●Consistently meeting the department goals of reviewing

electronic payments such as pop money, zelle payments and bill pay with thorough link analysis for approval.

●Completing daily reports of OFAC to meet company's service level requirements.

●Employee of the month award winner for reducing bank fraud for a number of Sponsors with detailed investigation and link analysis.

Morgan Stanley Columbus, OH

Service Review Unit Associate 2015 - 2018

National New Accounts Field Service Rep 2010 - 2015

●Consistently surpassed branch transaction quotas such as IRA withdrawals and retirement accounts reviewing 100 a day

●Contributed to the Service Review Unit’s achieving its service level requirement while maintaining proficiencies to reduce risk

●Maintained thorough account analysis and client investigation records including any actions taken

●Quality Award winner for branch account opening assistance reducing errors while increasing efficiency

JP Morgan Chase Columbus, OH

Fraud Analyst 2008 - 2010

●Regularly monitored client accounts for suspicious activity

●Utilized loss prevention processes and strategies to reduce exposure on high risk and fraudulent monetary transactions

●Gathered evidence to develop solutions or alternative methods of proceeding on issues discovered

Project Analyst 2005-2006

●Coordinated and tracked deliverables, managed issue logs and facilitated weekly meetings for small to mid-sized projects

●Maintained SharePoint with status reports for multiple simultaneous projects increasing collaboration across teams

QA Test Analyst 2003-2005

●Received numerous implementation awards

●Selected by IST Director to perform as Test Lead on several projects

●Strict adherence to SDLC process for all testing and defect tracking and resolution

●Supervised execution of all scripts for validation of system functional and regression testing

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SJ

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