Receptionist Matric

Curriculum Vitae – Bongeka Velem

Date of birth: *5 June 1985 · Email: **********@*****.*** ·

Mobile: 078*******

Address: ** ******* ****, **** ****, Gonubie, East London

PROFILE

I am a 35-year-old ambitious female who is prepared to achieve the desired goals of the Job description. I am an innovative, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge. I like to interact with other people and adapt easily to different kinds of environments. I have good communication skills.

EDUCATIONAL BACKGROUND

Year: 2003

Certification: Hotel and catering management

Institution: Blue Ribbon College

Year: 2014

Qualification: Matric

Institution: 21 Battalion Adult centre

Subjects: Business management, Economics, Mercantile Law, English, Xhosa, Criminology

WORK EXPERIENCE

2018 – to date: Receptionist at Gildenhuys Malatji Attorneys

● First line of contact with clients (welcoming)

●Answering and transfer of phone calls

● Meetings scheduling

● Facilitating courier services

●Management of stationery needs

January 2015 – February 2016: Old Mutual S.A

●Advisor (life cover, funeral cover, saving plan, educational plan)

●Setting appointments with clients to assess their needs

●Weekly target planning and execution

March 2010 – March 2011: Queens Casino

●Supervising cleaning staff

●Monitoring staff punctuality

●Addressing client queries

●Oversee all duties allocated to staff are executed

●Handling of time sheets

January 2009 – December 2009: Grand West Casino

●Bartending

●Stocking of bar

●General stock taking

●Overseeing the serving area

January 2005 – December 2006: Cape Town International Convention Centre

●Preparing function venue

●Preparing function cold meals

●Preparing food for staff canteen

●Serving of food at functions

SKILLS AND COMPETENCIES

●Time management

●Communication skills

●Administration

●Innovative

●Proactive

●Decision Making

●Leadership and Supervision

●Team player

●Analytical and problem solving

●Organisational, effective written communication skills

●Attention to detail and high level of accuracy

PERSONAL ATTRIBUTE

●Honest and trustworthy

●Respectful

●Demonstrate sound work ethics

●Flexible and possess cultural awareness and sensitive

●Presentable and well spoken

●Good people’s skills

●Computer literate

ADDITIONAL TRAINING

HACCP TRAINING : in the Hospitality industry, the aim was to understand the requirements of the Hazard Analysis Critical Control Point (HACCP) standard and their exact relation with industrial hygiene or food and product safety

●Discuss the seven core HACCP Principles for managing risks associated with food and beverage safety

●Develop and implement a HACCP plan

●Master the HACCP auditing techniques

●Know the certification process

REFERENCE

Name: Karen Burger

Designation: HR Manager – Gildenhuys Malatji attorneys

Contact number: 012-***-**** /011-***-****

Name: Mr Maodi

Designation: Director – Gildenhuys Malatji attorneys

Contact Number: 011***-****

Name: Mr Phakamile Siyo

Designation: HACCP trainer

Contact Number: 061-***-****

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