Admin Call Centre
Resume:
Administrative procedures
Processing information
Creating spreadsheets
Multitasking
Office safety procedures
Document presentation
Mail & file management
PERSONAL SKILLS
Communicating
Organizing
IT literate
Prioritizing
High energy levels
Decision making
Problem solving
Discretion
PERSONAL DETAILS
Avisha Nunthkumar
Mobile:084*******
******.**********@*****.***
CURRICULUM VITAE
of
Avisha Nunthkumar
CAREER OBJECTIVE
An ambitious and focused admin assistant who is able to use her own initiative and is comfortable working in a busy office environment. Avisha is able to ensure that an office runs smoothly by combining hard work and dedication with a sense of humor and fun. Right now she is looking for suitable admin or data capture,customer service Call centre position with a company that offers a friendly and supportive environment and excellent professional development and growth opportunities.
ACADEMIC QUALIFICATIONS
Lenasia South High School 2008
• Highest level obtained : Matric Grade 12
• (English, Afrikaans, Mathematics literacy, Life orientation, Business studies, Accounting, Life sciences)
ADMINISTRATIVE SKILLS AQUIRED
• Writing up reports and correspondence.
• Accurately typing information into computer databases.
• Undertaking general office duties.
• A working knowledge of various systems.
• Strong written and oral communication skills.
• Accurately taking messages and then distributing them to recipients.
• Raising orders, processing invoices, delivery dockets and receipts.
• Using office equipment such as photocopiers, fax machines etc.
• Professional telephone manners.
• Excellent grammatical and spelling skills.
KEY COMPETENCIES
• Advanced level of experience with MS Office (Word,,Outlook, Excel, PowerPoint).
• Reliable and punctual, will always turn up to work on time.
• Able to work under pressure and meet deadlines.
• High level of focus and attention to detail and accuracy in a repetitive environment.
SELECTED ACHIVIEVEMENTS
• First Aid Course – November 2006
• Basic Fire Training – November 2006
• Southern African Nation Blood services (Citizenship education and community service participation)
• 10 hours of community service performed at South Rand EMPLOYMENT HISTORY
ABSA ONE CALL HOME SOLUTION
Administrative support
• Responsible for providing administrative support, preparing reports, presentations, handling inbound and outbound calls, queries via email and filing documents.
• Preparing data for sms and email campaigns and marketing.
• Editing databases.
• Conducts research on required information and performs data entry.
• Performs follow-up of clients via email and phone.
• Client liaison resulting in client satisfaction.
• Maintains databases, creates reports, writes letters and coordinates at other support activities.
• Performs all clerical and administrative tasks as required under the instruction of the department head.
Period employed : March 2011 – January 2017
Team Leader: Nirasha ( 067-***-****)
STANDARD BANK
Call centre agent
• Receive and manage customer telephonic enquiries.
• Request and capture information required to process customer application.
• Provide education to customers in terms of policy, process and procedures.
• Accountability to follow end to end inbound and outbound process.
• Comply with statutory, regulatory and business requirements to protect the reputation of the group and to avoid legal action/sanction in respect of regulatory compliance matters. Period employed: September – October 2009
Team Leader: Lebo (079-***-****)
SWAN INTERIORS
General assistant
• Assisting with all admin functions
• Invoices, Receipts, Typing, Telephonic duties and financial documents.
Period employed: Jan 2010-Dec 2010
Owner: Mr Sudesh Nunthkumar (082-***-****)
Contact this candidate