CURRICULUM VITAE

Pritam Pal

Penchberia, Inda

Kharagpur, West Bengal – 721305 (INDIA).

Contact No: - +91 – 973-***-**** / +91 - 980*******

Email: - admc23@r.postjobfree.com

Career Objective:-

To secure rewarding assignment to lead company to its next level through skillful management & by motivating, training & supporting the team to achieve higher standards of performance

Educational Qualification:-

Course

Name of Board/University

Year of Passing

BCA

Sikkim Manipal University

2016

Polytechnic (Computer Science & Engg.)

Karnataka Board of Technical Education

2007

12th

Swami Vivekananda Board Of Secondary Education

2003

10th

West Bengal Board of Secondary Education

2001

Organizational Experience:-

April ’18 – Sep 2019 TATA Motors Finance Ltd.- Operations Exe. Kharagpur-West Bengal

Processing all client closure requests, following the client closure process.

Also responsible for ECS/NEFT transactions.

Managing customer service operations inclusive of conceptualising & implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.

Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.

Managed progression of SAP Basis execution and recording counseling team members and upper management on issues and adjustments.

Monitor settlements throughout the day and make sure that all is settled before deadline.

Incident and Problem management process, handling 2nd and 3rd level functional support.

May 2017 – Nov 2017 Softech ERP Solutions – Trainee S/W Engineer Kolkata-West Bengal

Assist in planning the new site development using HTML, CSS & PHP.

Worked as a member of the development team to complete task on web redesign.

Designed templates and database systems.

Practice best and standard coding practices in all live projects like “MyERP-BackOffice, Bebonnie-BackOffice, BDNetwork, Super Egro India, Gesture4u, whatsup, Vedula, Trasco India”.

Mar 2012 – Dec 2016 L&T Finance Services – Br Support Exe. Kharagpur-West Bengal

Liaising with a multidisciplinary team on various tasks.

Incident Management ticket creation, dispatch and resolution.

Preparing the underwriting documents, debit notes, certificates and other documents related to claims to be submitted to Managers for verification and execution.

Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.

Feb 2010 – Mar 2012 Bello Vista Pvt Ltd. – Help Desk/Tech Support Kolkata-West Bengal

Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Remote Desktop.

User Account Management. (ID Creation, Group Membership, Mailbox Quota etc).

Assisted in updating IT troubleshooting log and presenting weekly reports to management.

Completed troubleshooting and repair when computers had problems.

Aug 2009 – Feb 2010 Vishnu Solutions Pvt Ltd.- Tech Support Kolkata-West Bengal

Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.

Creation and deletion of Domain users in Active Directory Users and Computers.

Installation & updating of Anti Virus at Client Machines.

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

Taking Backup of Server Daily.

Skills

Microsoft Active Directory Management.

Computer Systems Support.

Desktop Support through Remote.

Microsoft Word, Microsoft Office 365, Power Point, Excel.

Strong attention to detail and problem solving abilities.

Personal Details

Father’s name :- Dipak Kumar Pal

Date of Birth :- 12th Feb,1984

Nationality :- Indian

Gender :- Male

Religion :- Hinduism

Speaking language :- Bengali, Hindi, English

Marital Status :- Unmarried

Interests : - Playing Chess, Cricket, Football & listening soft music.

I solemnly affirm that the information submitted above is correct to the best of my knowledge & belief.

Place:

Date: (Pritam Pal)

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