Customer Care Administrator
Resume:
082******* admbyn@r.postjobfree.com
PERSONAL
TEBOGO ALINAH JOHANNA
MALAHLELA
Over 14 years working experience with a good proven record of sales and customer care in administration and office equipment. Looking for a suitable company to help me learn and grow both financially and career wise. My short term goal is to obtain a leadership position.
Nationality
ID Number
Contact Details
Residential Area
Marital Status
Dependants
Driver’s Licence
Languages
Desired Salary
Notice Period
Education
South African
082******* admbyn@r.postjobfree.com
Mamelodi East ( City of Tshwane)
Never Married
1
C1
English, Northern Sotho, Zulu, Afrikaans, Sesotho
Negotiable
Immediate
Jan 1994 – Dec 1998
Jan 2001- Dec 2001
Jan 2000 – Sep 2001
Jun 2001 – Dec 2001
Jan 2004 – Dec 2004
Jan 2005 – Dec 2005
Jan 2008 – Dec 2008
Oct 2013 – Dec 2013
Sep 2019 – Dec 2019
Enrolled Sep 2020
SKILLS
Gatang Secondary School – Grade 8-12
Lehlabile Secondary School (ABET) - Matric Upgrade Mamelodi College – N1 to N5 Electrical Engineering Bokone Bophirima College - Basic Ambulance Course
Damelin College - Certificate in PC Support
Damelin College – Certificate in programming Principles Damelin College – Certificate in Networking Technologies Moonstone Business College- RE5
Moonstone Business College - Level 4 Commercial Lines EJW financial Services - Level 4 (Core, Financial Literacy, Personal Lines, Media) Communication Skills, Interpersonal Skills Team Work, Leadership Skills, Patience, Ability to work under pressure, Adaptability, Advising, Compassion, Attention to detail, Customer care, Analysing and solving problems.
082******* admbyn@r.postjobfree.com
TECHNICAL
WORKPLACE
Microsoft Word, Microsoft Excel, Microsoft Power Point, Outlook, Q- Link, CRM, Pastel, Internet.
EMPLOYMENT
Aug 2014- Nov2020
Reason for Leaving
Aug 2012 – July 2014
Reason for Leaving
ADMIN CLERK/ Sales And Claims ( 1Surance ( Maxi Africa)
+ Respond to correspondence received from customers and Insurers, capture data on both the Excel spreadsheet and the CRM system.
+ Customer Service and Quality Assurance to check on the sales made and informing the call centre manager on irregularities done by the agents to eliminate problems prior to the said sale is accepted.
+ Keeping accurate detailed stats on the business and claims captured on a daily basis.
+ Help the Insurer with finding Proof from the police or the mortuary in confirming a Case in the matter of an accidental claim and locating and confirming if the mortuary that is holding the deceased is valid, filling online claim forms for the client and following up on claims made.
+ Alterations and cancellation as per client’s requests, editing and printing policy document, selling policies, mailing contracts to clients, claims administrator for both the funeral and the credit life insurance.
+ Help clients with Queries both on E-mail or Telephone and assisting walk-in clients
+ Following up on claims until paid or repudiated and informing clients of the outcome thereof, Report Overpayment, under payment and other irregularities to supervisors, Provide Training to J Reps, assisting them with product training and how to solve problems, Vetting clients in order to eliminate risk and fraudulent claims that might arise.
Needed to Focus on my Studies, and looking for better opportunity for growth and development. CALL CENTER/ COMMISSION’S ADMINISTRATOR – Maxi group Schemes
+ Dealing with multiple telephonic and email queries from clients, updating client's information on the IBLS system and benefit system, following up on client's queries including those of the consultants.
+ Reception assistant, Telesales, handling escalated queries, dealing with irate customers and escalating client's problems to the relevant people,
+ Keeping clients up to date with their queries, present and sell company products to potential clients, obtain customer Information, filling, keep up to-date with policy and product changes and retentions.
+ Keeping accurate detailed stats of all queries and new business received.
+ Capture new business brought in by agents on both the Excel spreadsheet and agent's commission statements and Benefit system.
+ Capture and reconcile the commission statements on the spreadsheet and the agent's commission statements and financial pages, scan and mail the commission statements to the relevant branch ladies
+ Compile and maintain an up to date telephone directory and agent's codes, capture new agents on the Benefit system.
Company bought by 1Surance
082******* admbyn@r.postjobfree.com
Nov 2007- Nov 2011
Reason for leaving
REFERENCES
1SURANCE/ MAXI AFRICA
MAXI GROUP SCHEMES
CELL SECURE
STORE ROOM ADMINISTRATOR – Cell secure/ESW
+ Dispatching finished goods.
+ Carrying out store security
+ Receiving and counting stock items, Stock Taking
+ Inspecting and checking all deliveries, filling
+ Dispatching using courier Services
+ Keeping track of stock received & removed, liaising with customers.
+ Receiving stock and advising all interested parties of the arrival of said stock.
+ Invoicing the clients on Pastel before the Stock is dispatched
+ Packing and unpacking of stock to be stocked on the shelves, reporting any damage to the supervisor
+ Packaged goods for shipment, verified inventory by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
Company Liquidated
BIANCA BOER (Team Leader)
PERCY PHAKE ( Team Leader)
BETTY KOLOKOTO (Colleague)
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