IT Specialist

Omar Rubio

Atlanta Metropolitan Area 706-***-**** ******@***.*** linkedin.com/in/orubio

Education

Georgia Gwinnett College Lawrenceville, GA

Bachelor of Business Administration (BBA) Dec 2021

• Concentration: Management Information Systems

Athens Technical College Athens, GA

Associate of Applied Science (AAS) May 2015

• Concentration: Networking Specialist

Experience

Encompass Supply Chain Solutions, Inc. Lawrenceville, GA IT Support Associate Jan 2021 – Present

• Monitor, operate, or coordinate and assist others in the operation of computer hardware, software and peripherals in order to achieve desired results. Order, prepare and deploy new devices for users.

• Provide help desk support by troubleshooting, diagnose problems, implement corrective action procedure within prescribed guidelines and/or escalate to other technical resources as appropriate. Document all issues with resolutions for future team reference.

• Manage employee accounts through the use of Microsoft Active Directory, Google Admin and Microsoft 365 Administration.

• Manage devices sent in for repairs. Track orders of new devices and keep inventory up to date.

• Use of SolarWinds to assist remote users with VPN or intranet issues. Automation used for updates and program adjustments.

Draft Beer Services of Atlanta Fayetteville, GA

Account Manager/ Technician Jun 2017 – Mar 2020

• Schedule and assure that all accounts are kept up to date on weekly/monthly maintenance & cleaning

• Check to see if any problems are being had at accounts and resolve issues.

• Complete service call requests and/or assist employees in surrounding areas. Tapps Ale House Braselton, GA

Waiter/ Beertender Mar 2015 – Sept 2016

• Answer any questions regarding beer styles and pairings.

• Recommending similar styles of beer from consumers favorites.

• Giving basic information on brewing process and ingredients. Certifications & Skills

PC Repair & Network Tech TCC Familiar w/ SQL, Python, C# MS Network Administrator TCC Familiar w/ Power BI

Bilingual in English & Spanish (Fluent) Familiar w/ Agile Proficient w/ Microsoft Office (Word, Excel, PowerPoint, Outlook)

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