Case Aide Case Manager, Administrative Assistant, Clerical

MARIANN ADAMS

Brooklyn, NY ***** C: 347-***-**** E: **************@*****.***

HUMAN SERVICES CASE MANAGER ADMINISTRATIVE ASSISTANT SUMMARY OF QUALIFICATIONS

Detailed Administrative & Human Services Professional with excellent communication and problem-solving skills. Thrive in fast-paced environments where multitasking and self–sufficiency is required. Excellent relationship builder: a true team player, able to create and maintain productive client relationships at all levels of an organization. Seeking a challenging role where I can contribute my professional experience and training, take on responsibility and create a successful, collaborative team to ensure the success of an organization’s mission. A highly adaptive critical thinker with broad knowledge of community resources and social structures, friendly, empathetic and positive individual.

Proficient in Microsoft Word, Excel, AWARDS, Smartphone & Internet savvy, type 50 wpm, Scanning and Data Entry EXPERIENCE

NYC Human Resource Administration (HRA): Central Indexing Unit (CIU)/Good Temps, New York, NY 07/19-Present Data Entry Clerk II, Contract (Temporary)

● Perform routine data entry operations into automated office systems and produce data reports

● Log correspondences, and documents into records by sorting, verifying date-stamping materials, to maintain up-to-date record

● Maintain cases records, by entering data from source documents into a ledger, productivity record, purging obsolete records and up-dating entries

● Maintain control on items submitted for processing, by reviewing progress date, updating tickler, and providing feedback on status, to insure compliance with regulations

● Participate in monthly onsite trainings regarding POS/Snap documents NYC Department of Homeless Services/Penda Aiken, New York, NY 05/2019-06/2019 SYEP Consultant (Temporary)

● Coordinated with nine Vulnerable Youth Providers

● Assisted with managing 4 workshops a week, distributed materials

● Recruited and assisted shelter clients with completing summer youth employment applications and back-up documentation

● Submitted completed SYEP applications

● Facilitated the scheduling of on-site orientations by the Vulnerable Youth Providers

● Completed and submitted reports

Metropolitan Council on Jewish Property, New York, NY 06/2007-08/2018 Case Worker for Crisis Intervention Unit

Reported to Director of Social Services and worked on a team of five Case Managers to provide direct services to clients: face to face intakes, phone assessments, benefits counseling, advocacy information and referrals to outside resources

Effectively managed a large case load (150-200 cases per year); recognized and adhered to professional role and boundaries; assessed clients’ capacity to carry out mutually decided upon, realistic goals

Assisted clients with completing Met Council applications, gathering necessary required documentation and, where appropriate, granting financial assistance; conducted financial assessments of clients’ earnings and total income to determine eligibility for assistance; complied with all grant demands and criteria

Participated in weekly individual supervision, weekly team meetings and monthly crisis meetings

Distributed food packages, clothing, toiletries, metro cards, school supplies and other available items to clients

Provided general administrative support: assisted with preparing statistical and program reports, maintaining journal logs, providing coverage and support for Receptionist, and assisting with Crisis Helpline, as needed

Efficiently tracked all relevant or requested client data and entered into AWARDS database; maintained all case records in an efficient, timely manner

Occasionally represented Agency in meetings

Program Assistant/Administrative Assistant for Crisis Intervention Unit 06/2007-09/2016

Performed general clerical and administrative duties for a variety of departments:

Director and Fiscal Personnel: completed and processed check requests for special grant and financial assistance cases; assisted with preparing monthly statistical reports on department activities and individual reports on government contracts and private funds; worked on special projects, as requested

Assisted special programs and staff (e.g. Family Violence, Project HRO); entered clients’ demographic information into AWARDS database; entered I & R calls into computer and crisis hotline log book and journal

Responded to Crisis Hotline, took messages and forwarded calls to appropriate staff; attended Crisis staff meetings, and represented ERC Board and Crisis committee at meetings

Assisted Food Program Coordinator with distributing food vouchers from food pantry to clients in need, working in warehouse, conducting face to face assessments, scheduling appointments, and distributing food packages; provided referral information to clients in need of rental assistance and other services offered by Met Council Accomplishments:received certificates for Trauma, Case Recording and Excel; Appreciation & Employee of the Month Awards New York City of District Council 37/Good Temps, New York, NY 01/2007-06/2007 Office Clerk I for Information Technology Department (Temporary)

Assisted the IT Department Manager and Secretary with office functions and the I/O department with work, as needed

Typed, faxed, filed and Xeroxed office documents, ran errands, updated calendar and attendance sheets

Responded to telephone inquiries, took precise messages, transferred calls to staff members and distributed mail

Called various departments to inform them of their daily work pick up EDUCATION & TRAINING

GoodWill Industry, Brooklyn, NY

Certificate of Completion: Preventing Discrimination & Harassment: NY Employees CUNY School of Professional Studies, Brooklyn, NY

Certificate of Completion: NYS Children & Family Services in Child Abuse and Maltreatment-Domestic Violence and Mental Health First Aid (Adult and Youth) USA

SUNY Brooklyn & Queens Educational Opportunity Center (BEOC), Brooklyn & Queens, NY Office Technology, Front Desk Receptionist with Word Processing Certificates Virginia Union University, Richmond, VA

Coursework towards a BS in General Psychology & Business Administration (60+ credits) United Negro College Fund Scholarship Recipient (Sophomore Class)-Sigma Dove

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