Attendant Manager
Resume:
POLINE WAWERU
****************@*****.***
Housekeeping/ Laundry Attendant
PROFESSIONAL SUMMARY
Dependable Housekeeping/Laundry Worker with solid customer service, communication and relationship-building abilities developed over five (5) years of experience in similar roles. Good sorting, documentation and organizing skills. Expert in best practices for using chemicals and cleaning products.
SKILLS AND ACCOMPLISHMENTS
Familiarity with cleaning detergents and laundering equipment.
Ability to stand for long periods.
Outstanding organizational and time management skills.
Excellent analytical and problem-solving skills.
Ability to perform with minimal supervision.
Personable disposition with a knack for customer service.
Strong team leader with reputation for promoting teamwork to complete large workloads on time.
Ability to complete assigned tasks within the stipulated period.
Multitasking: Manage a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.
Ability to maintain a professional appearance and interact positively with hotel guests.
Physically fit and ability to lift in excess of 30 pounds.
WORK HISTORY
Laundry Attendant
Fluor Corporation (Bagram, Afghanistan) 2018 - 2020
Cleaning, pressing, and folding clothes and other textile articles.
Sorting, washing, drying, pressing, and folding clothing and other textile items.
Removed stains from items using the appropriate procedures.
Performed minor sewing duties.
Tracked which items belong to whom.
Kept an updated inventory of laundry detergents and sewing kits.
Tracked maintenance and repairs on laundering equipment.
Assisted the Laundry Foreman, Supervisor, and Manager with other tasks as assigned
Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
Collected soiled linens, including tablecloths, napkins and draperies after large events.
Anticipated and responded to customers' queries, concerns, and complaints.
Kept sufficient tokens or change for the washing and drying machines, if required.
Housekeeping Attendant
Sarova Hotels & Resorts (Nairobi, Kenya) 2017 - 2018
Dust surfaces, vacuum and mop floors, and clean windows.
Vacuum, sweep, and mop floors.
Cleaned and stock restrooms.
Cleaned up spills with appropriate equipment.
Scrubbed and sanitized toilets, sinks, and kitchen fixtures.
Emptied trash cans.
Washed and dried windows.
Notified managers of necessary repairs.
Collected and disposed of trash.
Assisted guests when necessary.
Kept linen room stocked.
Properly cleaned upholstered furniture.
Performed other duties as assigned
Janitor 2015 - 2016
Colnet Limited (Nairobi, Kenya)
Liaised with the line manager to ensure sufficient cleaning products at all times.
Worked with the labor staff in promoting excellence in work ethics and attitudes while maintaining a high degree of customer satisfaction and quality.
Reported any breakages that occur during the cleaning process.
Informed the line manager of repairs that need to be done.
Kept facilities and common areas clean and maintained.
Performed minor repairs.
Notified supervisors or managers of major repairs.
Collected and dispose of trash.
Completed tasks in a timely manner with minimal supervision.
Kept cleaning supplies in stock.
Worked with a contract cleaning service when necessary.
EDUCATIONAL BACKGROUND
Glamarland School of Hospitality 2014
Certificate in Pastry
Kimamugumo Secondary School 2007
Kenya Certificate of Secondary Education (KCSE)
Kanjuu Primary School 2003
Kenya Certificate of Secondary Education
REFEREES ; Upon Request
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