Restaurant/Guest Relations Manager

MICHAEL C. HOSMILLO

Block **, Lot **, Grandvale *, San Felipe,

Naga City Camarines Sur, Philippines 4400

Email Address: ************@*****.***

Contact Number: +63-945*******

A GRADUATE OF BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MANAGEMENT (PHILIPPINES)

Certification on Person-In-Charge Food Safety (PIC) Level 3 – With Merit

Taken IELTS last July 27, 2019

RESTAURANT MANAGER, Chowking Orient Restaurant

Dubai, United Arab Emirates

February 2015 – May 2016

Manage day-to-day restaurant operations. Making sure high standard of FSC (Food, Service, Cleanliness) is always in place and implemented. Responsible of business performance of the restaurant by satisfying each customer as a primary goal leaving them happy and delighted.

OPERATIONS MANAGER, Bentoya Kitchen Japanese Restaurant

Dubai, United Arab Emirates

February 2013 – October 2014

Oversee the day-to-day restaurant operations of 3 branches. Control budget, labor, and costs. Reduce food and beverage costs through effective management and inventory control. Conduct performance appraisal of managers and supervisors.

Achieve monthly sales target of each branch.

SWING SHIFT MANAGER, McDonald’s Canada (Mormac Ltd)

Sackville, New Brunswick, Canada

September 2011 – February 2013

Manage Shift. Making sure QSC (Quality, Service, Cleanliness) are in place always. Train new staff & be a role model to them. Receive product deliveries & do station work.

Recognitions: Most Dedicated Employee 2012

Employee of the Year 2011

RESTAURANT MANAGER, Bentoya Kitchen Japanese Restaurant

Dubai, United Arab Emirates

Aug. 2007 – May 2010

Maintain high standard of Food, Service and Cleanliness. Taking responsibility for the business performance of the restaurant. Analyzing and planning the restaurant sales levels and profitability. Organize marketing activities like promotional events and discount scheme.

WAITER, Millennium Airport Hotel

Dubai, United Arab Emirates

May 2005 – July 2007

Responsible for serving food and beverage to guests according to service procedures in order to acquire and maintain customers. Provide personalized, courteous and friendly service that exceeds expectations to establish Millennium Hotel as the most preferred 5 star hotel.

Recognition: Employee of the Month (JUNE 2007)

SHIFT MANAGER, Chowking Food Corporation

Naga City, Philippines

January 2004 – May 2005

Manage the shift. Monitor FSC (Food, Service & Cleanliness) always, reiterate to the team/staff that FSC must be intact so as to achieve common goal. Maintain a good relationship with the customers that will make them keep on coming back.

SHIFT MANAGER, McDonald’s Food Corporation

Naga City, Philippines

June 2001 – March 2003

Manages people, product and equipment to execute outstanding QSC (Quality, Service, and Cleanliness) and value on assigned shifts. Deliver optimum business results for an area(s) of accountability.

Award: Best Manager Winner (Branch Competition)

TEAM LEADER, McDonald’s Food Corporation

Naga City, Philippines

December 2000 – May 2001

Model performance standards for all crew stations. Support market-wide promotions to maximize sales potential.

Recognition: Crew of the Year (Dec. 2000)

SERVICE CREW/CREW TRAINER, McDonalds Food Corporation

Naga City, Philippines

December 1997 – November 2000

Develops McDonald’s standards, shares knowledge, experience and trains crew. Deliver an outstanding customer relation and service to each customer that will make them want to return.

Recognition: Crew of the Month (Sept. 2000)

Best Breakfast Grill Person (Jan. 2000)

Crew of the Month (June 1999)

Best in Buns, Dress & Grill (May 1999)

PERSONAL DATA: Date of Birth: August 21, 1977

Age: 43 years old

Nationality: Filipino

Civil Status: Married

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