Guest Service Coordinator
Resume:
PROFILE
**+ years of Outstanding Customer/Client Relations in both the for-profit and non-profit sectors. Success-driven professional with numerous accomplishments in Retail, Training, and Career Development. Strong work ethic with an unyielding commitment toward exceeding client and company expectations through excellence in service, productivity, dependability, and integrity.
CONTACT
PHONE:
EMAIL:
*************@*****.***
SIGNATURE SKILLS & CHARACTERISTICS
Customer & Client Centered
Exemplary Leadership & Management Skills
Highly Organized & Detail Focused
Outstanding Staff Training & Coaching
Strong Problem Resolution Abilities
Solid Written & Verbal Communicator
High Standards of Quality Assurance
Skillful Project & Event Coordination
Excellent Delegation and Follow-Through
Articulate and dynamic trainer, public speaker, and motivator
Accurate cash handling and money management
ADDITIONAL SKILLS
Friendly, courteous, and upbeat
Excellent listener
Poised under pressure
Creative and resourceful
Computer Proficient – Microsoft Office Suite
Robert Weinstein
Customer & Client Relations Guest Service Relations
Training & Professional Development
PERFORMANCE HIGHLIGHTS
Helped launch a new theater retail merchandising operation for two high-profile Broadway musicals – Beauty and the Beast and The Lion King, generating $1 million in sales in the first year of business.
Designed and managed a highly successful city-wide professional development program for the largest non-profit after-school initiative in the country.
Transformed a modest career center, serving a diverse client base of 1,700 people, into a remarkably robust client-centered facility, earning top recognition by regional director.
PROFESSIONAL EXPERIENCE
Career Counselor
FCI Seagoville Career Resource Center Seagoville 2007-2021
Increased overall client engagement by expanding services and resources while streamlining operations, including implementing new client intake and management systems.
Prepared hundreds of clients from all socio-economic backgrounds for their return to the workforce through skillful one-on-one and group coaching and advisement, matching clients’ needs with appropriate resources.
Built an extensive reentry resource file that became one of the most in-demand assets in the center, dramatically increasing client traffic and satisfaction.
Director of Training and Professional Development
The After-School Corporation New York, NY 1999-2005
With a $3.1 million annual budget, expanded and coordinated training services for 5,000 after-school employees throughout the city of New York, professionalizing the out-of-school-time field throughout the nation.
Achieved national recognition for augmenting and orchestrating a serviceable and cohesive model for delivering both centralized and site-based training to nearly 200 funded programs, resulting in an impressive overall increase in training attendance and program quality.
Cultivated strategic partnerships with community and state-wide agencies and colleges to devise and implement out-of-school-time curricula, training models, materials, and assessment instruments, leading to an increased number of organizations entering the out-of-school-time arena for the first time.
Merchandising Manager
The Walt Disney Company New York, NY 1994-1998
Managed a new business entity for one of the largest entertainment conglomerates in the world, establishing systems, policies, and practices that provided the infrastructure for the most successful Broadway merchandising operation ever.
Created an unprecedented entertaining theatrical retailing experience for thousands of guests, achieving record-breaking sales in excess of $1 million in the first year of business, setting a new standard in how theater merchandise is marketed and sold.
Traveled to London and Minneapolis to replicate retail operations and train new management and sales teams.
EDUCATION
Computer Graphic Design and Microsoft Office Computer Applications in Business Courses
Cedar Valley College Lancaster, TX
Master of Arts in Secondary Education
Hofstra University Hempstead, NY
Bachelor of Science in Music Education
Hofstra University Hempstead, NY
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