Julie Huffman

Indianapolis, IN ***** 317-***-**** admbqn@r.postjobfree.com linkedin.com/in/julie-huffman-21474444/ Specialty Pharmacy-Patient Care Advocate ***Change to match job target Healthcare Organizational Management Business Process Improvement Patient & Customer Service Pharmacy technician with six years of experience supporting pharmaceutical services in high-volume community pharmacies. Prior roles in administration, sales, and medical coordinator positions. Solid work ethic, business sensibilities, and strong interpersonal skills that ensure a quality customer service experience. Talent for synthesizing essential information remotely to determine needs. Demonstrate disciplined execution in managing multiple initiatives and completing deadlines in time-constrained environments. Prepared dedicated home office environment and positioned to deliver services via remote technologies or in-house to support medical and pharmacy operations, while advocating for patients care and well-being. Areas of Expertise… Business/Industry: Project & Account Management Training Retail Sales Data Entry Customer Relationship Management Financial Management Reporting & Document Integrity Resource & Inventory Management Medical Terminology ICD-9 & CPT Code Diagnostics Quality Control Regulatory Compliance Pharmaceutical: Research Prior Authorizations Prescription Order Confirmation Pricing & Labeling Medication Compounding HIPAA/Patient Confidentiality

Interpersonal: Virtual/Remote/Onsite Communications Leadership & Empowerment Emotional Intelligence Relationship Building Problem Resolution Multi-Tasking Under Heavy Deadlines Resilience Technical: Microsoft Office Word & Excel Windows Platforms PROFESSIONAL EXPERIENCE

Lead Pharmacy Technician, Kroger Indianapolis, IN 05/2015 - Present Combined interpersonal, clinical, organizational, and time management skills to provide exceptional patient and client care services in a fast-paced and high-volume retail community pharmacy. Oversight for customer service, record keeping, and order and prescription management. Selected Contributions:

Partnered with pharmacists to provide prompt service; created patient profiles, including medical information and medications.

Provided empathetic and attentive service and promptly addressed and resolved issues to patient and client satisfaction; resulted in increased customer base and sales revenue.

Offered performance-focused direction to pharmacy technicians; increased engagement, accountability, performance, and customer service excellence.

Assessed needs and prioritized to meet demand; entered orders, verified prescriptions and dispensed medications; maintained accurate inventory to meet patient needs; adhered to infection-control procedures, policies, and regulations at all times to ensure safety.

Collaborated with physician’s offices, hospitals, and clinics to resolve dispensing issues; communicated with providers to manage claims and expedite prior authorizations.

Department Manager, Kroger Indianapolis, IN 07/2011 - 03/2015 Authority for customer service, sales, merchandising, and inventory management. Promoted to management role with increased scope and complexity based on initiative and performance. Demonstrated strong interpersonal skills, initiative, and talent for proactively anticipating and resolving issues and concerns to customer satisfaction. Selected Contributions:

Provided leadership and direction to staff and promoted teamwork to help achieve store/department goals.

Assessed daily need and created scheduling to optimize customer service; maintained optimal inventory to meet demand while controlling costs; created reporting to support accountability and strategic decision-making. Prior Relevant Experience: Medical Coordinator, Indianapolis Fertility Clinic Indianapolis, IN

Maintained streamlined clinical operations with authority for administrative functions, including communications, scheduling, reporting, and customer and patient service. Fostered a welcoming and supportive environment to elevate patient satisfaction. Collaborated with insurance providers and patients and conducted extensive research to identify and update patient coverage and expedite services.

EDUCATION, CERTIFICATES & PROFESSIONAL DEVELOPMENT Bachelor of Science (B.S.) in Health Science Community Education, Minor in Counseling Psychology Ball State University, Muncie, IN HIPAA Certified