Solar Network Engineer

RAJ LAXMI Email ID: ********.*********@*****.***

CCNA, ATP,ACMA,CCNP Mobile No: 612-***-****

Summary:

* ***** ** ********** ********** out of which 6+years in Cisco routers,switches, wireless and 1+ years in HPE, Aruba, Arista routers and switches and wireless

Strong technical, analytical, communication and inter-personal skill.

Strong technical & functional experience on various routers and switches including Commware, Procurve, Aruba and Cisco.

Worked on Cisco wireless and HPE wireless.

Trained on Cisco VOIP phones and troubleshooting skills.

Detail-oriented and proactive with strong troubleshooting training communication and analytical abilities.

Experience in customer service and handling multi vendor support.

Worked on Windows Server setup, O365 setup and troubleshooting, AD setup and troubleshooting, Cisco Meraki setup and troubleshooting

Technology Experience:

Mevo

Netqos

BMC Remedy

Wireshark Capture

SR-Dash

Salesforce

VDI

Microsoft Office 365

SharePoint

Solar winds

Sccm

Mainframe

Airwave

Air watch

Visio

Smart IT(Remedy 9)

Lems(BCA)

Windows Server

ITG

Cisco Meraki

Major accomplishment:

Best performer award for 3 consecutive quarter for client support.

Appreciation email from various clients (Walt Disney, AT&T, Levis, KFC etc...) on issue resolution (troubleshooting) within the SLA.

Job Experience:

June 2019-August 2020:CLA(System/Network Admin)

Role & Responsibilities:

Working on remedy tools to receive and manage incidents

Using solar winds to monitor alerts for Cisco devices, Windows server and Firewall

Log into devices to check on logs and run various show commands for troubleshooting

Working on Active directory password and Bit encryption password reset

On boarding new clients, Setting Active Directory and setting up new Environment as per the requirement.

Work in collaboration with senior L3 engineers to ensure resolution of the issues.

Setting up and troubleshooting Cisco Meraki Firewall on different security issues .

Working on maintaining and troubleshooting outlook 365 issues, Setting up O365 assigning licenses, Procuring and adding Licenses as per the requirement.

Communicating with Customer via email and phones for initial requirement capture.

Troubleshooting issue remotely by connecting to the client computer or through solar winds to connect to servers and firewall.

Maintaining and setting up all new windows and apple machine for initial use with all necessary applications and security requirement and guiding the clients through the same.

Working on Windows Server for Patching and Troubleshooting Various Client issues.

Working on Routing issues.

Working on ITG for documentation

Checking on EIGRP, BGP, OSPF and various other switching issues

Working on setting up Cisco AP and troubleshooting the AP according to the issue of the client.

Working on exchange server to get the account set up if having an issue.

Provide LAN/WAN network support with skill in network analysis, integration and tuning

Oversee management of network operating system

Responsibility for overall performance and availability of networks

Working to provide the resolution on P1 issues .Maintaining and working on Call schedule.Maintainence of Firewall,Servers,Applications,Router and switching.

Contribute to design consideration for new products or architectural changes to existing product needed

Working on Various application and supporting it for the Financial clients.

Analyze data and metrics, identifies problem areas and provide actionable insight to management.

October 2018-June 2019:MNIT(Information Technology Specialist2)

Role & Responsibilities:

Working on remedy tools to receive and manage incidents

Using solar winds to monitor alerts for Cisco devices

Log into devices to check on logs and run various show commands for troubleshooting

Working on Active directory password and Bit encryption password reset

Interacting with state employees and state clients to note down the issue, log incidents and do troubleshooting. Route the incident to correct team if needed.

Work in collaboration with different MNIT team to ensure resolution of an incident.

Check on Mainframe for running jobs and let the team know in case of any abrupt outputs

Working on maintaining and troubleshooting outlook 365 issues.

Communicating with Customer via email and phones for initial requirement capture.

Interacting with various vendors to set up a dispatch in case of phone line issues for the customer or internet connectivity issue.

Running mainframe checks

Using air watch to monitor the state issues mobile for all agency and make necessary changes if asked for

Checking on EIGRP, BGP, OSPF and various other switching issues

Working in collaboration with senior management to get a resolution for critical incident by managing technical bridge calls.

Working on exchange server to get the account set up if having an issue.

Provide LAN/WAN network support with skill in network analysis, integration and tuning

Oversee management of network operating system

Responsibility for overall performance and availability of networks

Perform variety of network management services related to the operations, performance, or availability of data communication network

Contribute to design consideration for new products or architectural changes to existing product needed.

Analyze data and metrics, identifies problem areas and provide actionable insight to management.

March 2017-Aug 2017: HPE- Networking (Network engineer)

Role & Responsibilities:

Providing enhanced support & overall customer experience to critical or high-risk customers, proactive care, and datacenter care and mission critical clients/cases.

Providing technical support for design, implementation and integration of network changes

Providing system/network maintenance, upgrades and migrations

Taking end-to-end case ownership/responsibility for the technical issue until resolutions are confirmed with the customer.

Performing collaboration tasks between resources in the ASC and in other organizations in the complete delivery of support.

Meeting response time & SLAs, taking appropriate action & understanding the criticality of the event.

Remote support of on-site engineers and end users/customers during installation.

Remote troubleshooting and fault finding if issues occur upon initial installation.

Collaborating with Level 2 engineers for complex issue.

Providing Level 3 support for AT&T project.

Working on Aruba wireless monitoring and configuration

Using Airwave to centrally modify the changes and push new configuration to the wireless controllers.

Serve as the only point of contact for the customer to install, configure and troubleshoot the various routing and switching issue that may occur either during initial setup or after the setup has been done.

Analyze client LAN/WAN in order to isolate source problem

Recommend a reconfiguration and implementation of new network hardware to increase performance when appropriate.

Providing training coaching and mentoring internal in the team and outside to the Tier 1 NOC.

Aug 2016 to March 2017: TeKSystem (Advanced solution center-ASC)

Client location: HPE-Networking

Role & Responsibilities:

Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with Level 2 engineers & consultants on Network Optimization.

Upgrading network equipment to the latest stable firmware releases.

Configuration of routing and switching equipment.

Remote support of on-site engineers and end users/customers during installation.

Remote troubleshooting and fault finding if issues occur upon initial installation.

Communicating with customers via email and phone for initial requirement capture.

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

Handling escalations & providing the best possible resolution & good customer experience.

Troubleshoot network events and outages on equipment including: Carrier switches, VoIP Gateways/Routers, Ethernet switches.

Provide guidance and recommended solutions to complex technical issue

Contribute to design consideration for new products or architectural changes to existing product needed.

Has in depth knowledge and skills in own discipline.

Often serving as lead on projects spanning different engineering disciplines within the organization sharing expertise and training others.

Aug 2014 to Aug 2016: Dell Services - Network engineer (Senior Associate)

Role & Responsibilities:

Working with a Team of 4 peers providing end-to-end infrastructure solutions for hospitals and physician practices.

Working on ITIL based processes using Standard Operation procedures. Ensure the client follows Quality processes as per the stated guidelines.

Providing network support with troubleshooting.

Configuring new AP’s.

Troubleshooting Router, Switches, AP’s, and Modem.

Working on MPLS switches, and routing protocols like BGP, OSPS and EIGRP.

working on configuration of router and switches

Work on NetQS, Mevo, And Wireless Controllers.

Maintaining Documentation for our project.

Performing Daily Incident.

Working on BMC Remedy OPAS.

Coordinating with other teams such as monitoring team, backup team, hardware team, Storage, firewall team etc. to ensure proper operation.

Communication with Clients.

Manage Request Task and Troubleshoot Incidents.

Attend Weekly meeting.

August 2017-April 2018: Self Emplyoed

Role & Responsibilities:

Setting up the the networking environment for new growing university

Maintaining the Routers and Switches with AP an taking care of the cabling

Configuring the devices as per the needs of the college and the students

Taking care of all network related issues

Working on switching and routing protocols

EIGRP,OSPF,RIP,STP,MPLS

Education:

Bachelor of Technology (Electronics and Communication ) from Jaipur institute of engineering and technology, India

Trainings and Certifications:

CCNA (routing and switching)

ITIL certified (Indermidiate,beginner)

ATP(HPE router and switches)

AWS trained

Palo Alto Ace

ACMA(Aruba Controllers)

Ccnp(trained)

Work Permit:

EAD active till February,2023.

Contact this candidate