Service Representative Public School
Resume:
RIPANJOT KAUR
AVAILABILITY
Available on weekdays, weekends, early mornings and nightshifts.
CONTACT
PHONE:
ADDRESS:
** ****** ******, *** *******, E1C 9V8
E-Mail:
**********@*****.***
STRENGTHS
Collaborative
Team Player
Multitasker
Self-Starter
Detail Oriented
Efficient
Customer Focused
EDUCATION
Pursued High-School in India.
Delhi International Public School. (Punjab)
Under-Graduate Diploma in General Business.
January 2019 to April 2020
Sheridan College, Davis Campus. (Brampton, Ontario)
WORK EXPERIENCE
ContactPoint 360 – Customer Service Representative
June 2019 to November 2020 (Mississauga, Ontario)
Concentrix (Moncton, NB) – Customer Service Representative
Feb 2021 to April 2021
Sofa by fancy – Customer Service Representative & Data Entry
July 2020 to Jan 2021
Resolving high volume of customer issues, complaints and queries.
Producing high quality work, accurately documenting conversations and updating customer information.
Offering insights and advice on service concerns and upgrades as required.
Completing follow up and being accountable to the customer and ultimately, our clients.
Resolving customer complaints, seeing them as an opportunity to provide solutions that will change their mindset and the outcome of our interactions.
SKILLS
Tolerant, patient and flexible.
Computer proficiency, able to comfortably navigate multiple systems
Experience accurately capturing details of phone conversation in a computer application
Excellent written and verbal communication skills.
Outstanding active listening skills.
Contact this candidate