Service Representative Csr
Resume:
Kim Guelli
Spencerport, New York 14559
********@****.***
WORK EXPERIENCE
Maximus Rochester, NY
Customer Service Representative Feb 2019 – present
Deliver healthcare information to customers who need to maneuver through complex healthcare plans.
Provide vital information to callers with the highest levels of knowledge and professionalism.
Complete daily electronic call logs, timesheets, and report problems through an online system
Connect callers with leadership as needed.
Maintain up-to-date knowledge of regulations and policies as they apply to the healthcare programs and adhere to privacy rules.
Respond to telephone inquiries within set time parameters.
Self-employed Rochester, NY
Owner of private cleaning services Feb 1990 – Sept 2019
Meet with potential customers, perform home walk through and provide estimates.
Plan, schedule and manage services for up to 10 homes a week.
Entrusted in client’s upscale homes.
Responsible for cleaning all areas with great attention to detail.
EDUCATION
East High School
Regents Diploma
Bryant and Stratton Business School
Secretarial Procedures Coursework
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