Front Desk Technical Support
Resume:
Daniel Carver
**** ****** ****** **, ******** Springs, CO 80923
*******@*****.***
Key Qualifications
Active Secret Clearance
Leadership
Affinity for IT concepts
Adaptable
Analytical Thinker
Fast Learner
Built home network/ server lab
A+, Network+, Security+
Experience
Cleared Systems Administrator, ASRC Federal August 2018-Present
Managed the planning and scheduling, System design, security design and implementation, network design, and application employment for two projects for the program.
Created, maintained and modified multiple AD Domains
Stood up Hyper-V and KVM virtualization environments for applications and databases for the program
Performed duties remotely for 12 months with zero impact on performance
Performed configuration, troubleshooting, and maintenance tasks on Cisco network devices
Administered 6 separate environments running a mix of Windows Server 2008, Server 2016; RHEL 6 and 7, and Solaris
Quickly resolved issues working with new types of hardware and software
First-Line Supervisor (Army Squad Leader), US Army November 2017-August 2018
Led a mortar squad in training exercises and garrison duties
Retained 100% accountability of $1.5m worth of squad equipment, vehicles, and weapons
Counseled, trained, and developed subordinates
Assistant Gunner, 120mm Mortar System, US Army May 2015-November 2017
Inspected, prepared, handled, and fired over 400 rounds of explosive ordnance without incident
Consistently attained top scores in unit for marksmanship, land navigation, first aid, fire direction control, and heavy weapon systems
Technical Support, Big 5 Sporting Goods April 2014-October 2014
Received support calls from across the country, and performed troubleshooting and issue resolution remotely
Remotely diagnosed hardware and cabling issues overlooked by 3rd party contractors to re-establish connectivity for stores
Worked with support ticket system to track and record troubleshooting history and solutions
Technical Support, Clearvision Funding November 2013-April 2014
Managed and maintained more than 150 computers in the office
Maintained local network hardware and cabling, diagnosed issues
Corresponded and coordinated with 3rd party contractors and vendors for products and services
Front Desk, DeVry University October 2010-October 2012
General customer service, assisted with office work, students, and inquiries
Assisted IT department with computer lab issues as needed
Education and Training
CompTIA A+, Network+, Security+
Presently Attending CTU for the Network Management program
First-Line Supervisor Training (Army Basic Leader Course)
Equal Opportunity Training
Sexual Harassment Prevention Training
Combat Life Saver/Advanced First Aid
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