Administrative Assistant Medical Billing
Resume:
HEATHER LAWREY
Administrative Support
Loveland, CO 80538
*******@*******.***
I am looking to apply for the position of Administrative Assistant in a field that I have a passion for; the protection and preservation of nature. I have a solid base of experience with prominent companies, their clients, and their operating procedures. I am highly self motivated, articulate, flexible, and a personable communicator with excellent customer service and technical skills.
#readytowork
Authorized to work in the US for any employer
Assessment Services Coordinator
LTCG - Eden Prairie, MN
June 2017 to Present
This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments.
Compassionately field incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to: a. Provide telephonic and onsite interview status information b. Schedule appointments for telephonic interviews c. Collects and disseminates new or updated applicant or claimant information d. Coordinates requests for reprints of telephonic and onsite interviews e. Hot transfers applicants to complete telephonic interviews 1. Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments 2. Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
3. Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
a. Financial, personal, medical and/or health-history information 1. Utilizes multiple LTCG-specific database platforms to input, access and follow-up on customer information and activity WORK EXPERIENCE
2. Provides ongoing, compassionate and proactive customer support to all Engagement Services customers 3. Mentors team members
4. Contributes to the achievement of team service and quality goals 5. Other duties as assigned.
Administrative Support
Wilson-Tobin Pharmacy
April 2008 to May 2009
Health care Services/Retail
Responsible for verifying: insurance benefits, policies, and procedures. Preparation and processing of billing statements. Collection of accounts. Resolution of billing inquiries. Customer care explaining insurance regulations. Experience with private insurance, Medicare and Medicaid; knowledge of medical terminology; experience with McKesson software; completed course in HIP AA compliance. Manage phone lines for incoming prescriptions. Delivery of medical supplies. Assistant Adjuster
Auto Owner's Insurance
February 2007 to April 2007
Administrative Assistant/Temp
Administrative assistant for three insurance adjustors covering the Colorado and the Front Range. Duties included, but were not limited to: incoming customer queries on current claims and policy coverage, processing of current and closed claims for company records, accounts payable for settled claims, daily status reports on condition of claims resolution procedures for adjustor's overview. Microsoft Office Excel, Word, photocopy, fax, company web site Administrative Accounting Assistant
Fidelity National Asset Management Solutions
June 2004 to June 2005
Real Estate/Property Management
Joined early stage accounting department. While building consensus among filing and accounting team; I was responsible for largest clients daily, weekly, and monthly billing. Duties included: processing incoming bills to determine priority, prepare statements for company copy and filing, produce bill statements for client payment. Team projects included working with accounting staff to make process of bill receiving and payment more efficient for clients, ensuring quicker turn-around and property resale. Headed team for adjusting bill time line and requirements to initiate paper less system. Certification in Medical Billing and Coding
Penn Foster Career School
December 2008 to Present
certification in Psychology
Los Medanos Community College
August 1998 to December 1998
EDUCATION
Associate in Psychology
Los Medanos College - Pittsburgh, PA
1991 to 1993
INTERNET EXPLORER (Less than 1 year)
OUTLOOK (Less than 1 year)
QUICK BOOKS (Less than 1 year)
EXCEL (Less than 1 year)
WORD (Less than 1 year)
Accounts Receivable
Medical Billing
Medical Terminology
McKesson
Medical Records
Medical Coding
Asset Management
Insurance Verification
Medical Office Experience
Underwriting
Administrative Experience
Quality Assurance
Driver's License
Sales: Influence & Negotiation — Highly Proficient July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity. SKILLS
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
CERTIFICATIONS AND LICENSES
ASSESSMENTS
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Working with MS Word Documents — Completed
July 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed
Written Communication — Proficient
July 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Typing — Familiar
July 2020
Transcribing text using a standard keyboard.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
SKILLS
Excel, Word, Outlook, Internet Explorer, Facsimile, Expert Quick Books Beginner
ADDITIONAL INFORMATION
Contact this candidate