Collector Customer Service

Tod W. Walker

**********@*****.*** 480-***-**** 1997 Mercer Ave, College Park, GA 30337

SKILLS

Attention to Details. Customer/Call Center Service. Dependable.

Research & Analytical Skills. Microsoft Systems. Self-Starter.

Problem Solving. Trustworthy. IEP/504 process.

Prefer diverse environment. Mentoring. Multi-line Phone Systems.

EXPERIENCE

Macy’s Call Center Tempe • Tempe, AZ Customer Service 2007 - 2017

JPMorgan Chase • Tempe, AZ Collector 2000 - 2005

Advanced Matrix • Camarillo, CA Customer Service 1993 - 1997

Strengths:

Credit card application and processing.

Handling currency and high value items.

Quality monitoring and CSR coaching.

Escalated calls and problem solving.

*Gaps in employment -health conditions/temporary jobs.

MILITARY

United States Navy Veteran 1982 -1993 Served in Australia, Philippines, Italy, Guam, and Aircraft Carrier.

Achieved the highest honor of winning the "Supply Blue E" for a combat ship for a 99.9% accuracy on storerooms inspections. Logistics specialty. Honorable Discharge.

EDUCATION

Bachelor of Arts Arizona Christian University 3.4 GPA March 2021

Teacher Certification Arizona Christian University expected 2022

Computer Programming Certification Arizona Christian University expected 2022

INTERESTS

Tutoring children in math and science.

Teaching and playing chess.

Languages – learning Spanish and German.

Reading.

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