Call Centre Receptionist

Location:

Cape Town, Western Cape, South Africa

Posted:

May 11, 2021

Contact this candidate

Resume:

CURRICULUM VITAE

MAXINE MANSINGH

OVERVIEW OF EXPERIENCE:

I am a confident, vibrant young lady, with high expectations in life. Work’s to be the best, works well under pressure and consider myself as being a team player. Why do you need to employ me? I am driven and motivated and will drive myself to my full potential to achieve the main goal and objectives.

PERSONAL DETAILS

Full Names

Maxine Reese Mansingh

Nationality

South African

Date of Birth

27th October 1997

Location

Gauteng

Languages

English

Physical Address

46 knsyna road George, relocated from Johannesburg

Postal Address

As Above

Contact Number

061*******

*******************@*****.***

Marital Status

Not Married

Drivers License

Code 8

Own Transport

Yes

Notice Period

1 month

QUALIFICATIONS

Qualification

Institution

Year

Grade 12

Subjects Passed:

Afrikaans

English

Maths Literacy

Consumer studies

Business Studies

Computer Applications Technology

Life and Orientation

Wordsworth High School

2015

Student Number: 60642998

Qualification

Institution

Year

Business Management

Modules for first year :

Marketing Management

Business Management IA (General Management)

Financial Management

Unisa

Current : 2017

HOLD

Learnership Program (Bursary)

Qualification

Institution

Year

Freight Forwarding & Customs Compliance Level

Modules :

Airfreight

Business Mathematics

Communication

Customs

Generic Forwarding

International Trade Orientation

Organization Behavior

Surface Freight

Transport Education Training Authority. (Global Maritime legal solutions)

Current

Social Responsibilities

Event

Year

DHL SOS children’s village

2014

Kids Haven Feeding

2015

DHL SOS children’s village

2016

DHL – New Beginnings

2017

EMPLOYMENT HISTORY

COMPANY

Virgin Active

EMPLOYMENT DATES

June 2015 to August 2015

POSITION HELD

Receptionist

KEY PERFORMANCE AREAS

Responsibilities:

Meet and greet customers

Answering telephone

New contracts

Payments and quires

REASON FOR LEAVING

Scholar – Part of LO Project (School Assignment)

COMPANY

CCI Call Centre

EMPLOYMENT DATES

1st February 2016 – 30th July 2016

POSITION HELD

Call Centre Insurance Specialist

Administrator

KEY PERFORMANCE AREAS

Responsibilities:

Dealing with Australian customers

Answering calls

Calling out customers to notify them that their problem has been solved if not solved immediately

Good customer service

Creating a connection with customers

Setting up new insurance policies

Editing existing polices

Customer complaints and queries

Data bases

Mail merges

Staff analytics

Excel formula presentations

Emailing staff and customers regarding polices or work based tasks

REASON FOR LEAVING

Relocating to Johannesburg

COMPANY

DHL

JOB SHADOWING DATE

2ND Sept 2016 to 6th Sept 2016

POSITION JOB SHADOWED

Administrator (Job Shadowing)

KEY PERFORMANCE AREAS

Responsibilities:

Dealing with customers

Answering calls

Calling out customers to notify them that their problem has been solved if not solved immediately

Good customer service

Creating a connection with customers

Capturing information on excel from customers

Reason for Leaving

Job Shadowing

COMPANY

ID Logistics

EMPLOYMENT DATES

11 March 2018 – 30 October 2018

POSITION JOB

Customer Service Expeditor

KEY PERFORMANCE AREAS

Responsibilities:

Dealing with customers

Answering calls

Arranging for pick deliveries if out of SLA

Logging damaged stock with main head office (Danone and Clover)

Good customer service

Speaking to managers and store assistants to try and make exceptions for special deliveries

Creating a connection with customers

Capturing information on excel from customers

Reason for Leaving

Company closed down

COMPANY

Bham and Dhaya Attorneys

JOB SHADOWING DATE

13th October 2016 May 2018

POSITION JOB SHADOWED

Debt collecting for First National Bank

KEY PERFORMANCE AREAS

Responsibilities:

Dealing with Debtors

Calling out debtors to notify them of their outstanding balances and setting an agreement date for their payments.

Sending out payment reminders

Arranging settlement quotes

Making sure the debtors account is worked and paid regularly

Capturing information on excel from Debtors

Reason for Leaving

Temp

COMPANY

Discovery Invest

JOB SHADOWING DATE

1st November 2018 to Present

POSITION JOB

Customer Service Consultant

KEY PERFORMANCE AREAS

Responsibilities:

Dealing with multiple telephonic queries from clients, brokers and franchises

Dealing with queries through to resolution

Dealing with queries focusing on client satisfaction and client retention outcomes

Accurate logging of all interactions

Achievement of product and soft skills knowledge targets

Adhere to risk and compliance requirements

Updating callers on the progress of their requests

Ensuring that callers receive service in line with Discovery Standards

Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence

Accurate record keeping and quality feedback to direct line manager

Routing queries to the correct departments or teams for adequate resolution

Utilising all the Discovery systems required for all calls, queries and correspondence

Reason for Leaving

No growth