Customer Service Representative

Jennifer Vipinosa Sayos

Block M **, Lot#* Brgy. Emmanuel 2, Dasmariñas City, Cavite 4115

Mobile Number: +63-910-***-****

E-mail: *************@*****.***

Objectives:

Secure a responsible career opportunity to fully utilize my acquired training and skills, while making a significant contribution to the success of the company. Education:

Tertiary (SY: June 2006 – April 2010)

School: Technological University of the Philippine – Cavite Campus

Address: Carlos Trinidad Avenue, Salawag, Dasmariñas City, Cavite

Phone Number: (046-***-****

Course: Electronics Engineering Technology

Secondary (SY: June 2002 – April 2006)

School: Dasmariñas West National High School

Address: San Antonio De Padua 1, Dasmariñas City, Cavite Elementary (SY: June 1996 – April 2002)

School: Santa Cruz Elementary School (formerly Dasmariñas BBESE)

Address: Brgy. Santa Cruz 1, Dasmariñas City, Cavite Work Experiences:

Customer Service Associate (September 20, 2019 – January 22, 2021) Hinduja Global Solutions Ltd.

5th Floor, Southkey Hub, Indo-China Drive

Northgate Cyberzone Filinvest City,

Alabang, Muntinlupa City 1781

Performed Tasks:

Helping our members of setting appointments with their dental providers on a daily basis. Assist them with their dental claim concerns. Reviewing their benefit coverage and delivering world-class customer assistance thru personalized care yet maintaining that business-level attitude towards our elderly members.

Senior Lead Specialist for Technical Care (March 05, 2018 – July 31, 2019) RMS Collect Phils., Inc. (formerly iQor Philippines Inc.) 4/F SM City Dasmariñas Annex,

Governors Drive, Cor., Aguinaldo Hwy.,

Brgy. Sampaloc 1, Dasmariñas City, Cavite, 4114

Performed Tasks:

Sharing a task with our Team Lead to be completed in a timely manner such as consolidated reports, coaching session, call listening, team meeting, evaluation, fly-by feedbacks, supervisor-led trainings, filing tickets and other admin tasks on daily basis.

Handling everyday queue regarding any device that needs to be fixed (troubleshoot) by following a guide of troubleshooting steps and resolving any account-related concerns.

Doing follow-up with all tickets we have created by reaching out to our customer’s and offering that above and beyond assistance by verifying if the issue persists or further tests needs to be done. Providing further possible explanation as to why the issue persists. Quality Analyst (September 01, 2014 – March 02, 2018) RMS Collect Phils., Inc. (formerly iQor Philippines Inc.) 4/F SM City Dasmariñas Annex,

Governors Drive, Cor., Aguinaldo Hwy.,

Brgy. Sampaloc 1, Dasmariñas City, Cavite, 4114

Performed Tasks:

Completing administrative tasks given such as (but not limited to) call evaluation, calling listening session (direct and in-direct observation to the agent), gathering data for scheduled meetings with clients, managers and Quality Analyst from other sites. Facilitating meetings and doing call listening once a week within the group ensuring that we all calibrated in terms of evaluating an and observing a behavior that had an impact on the call (what has improved, what can still be improved and how to maintain the positive behavior) Customer Care Representative (October 21, 2013 – August 29, 2014) RMS Collect Phils., Inc. (formerly iQor Philippines Inc.) 4/F SM City Dasmariñas Annex,

Governors Drive, Cor., Aguinaldo Hwy.,

Brgy. Sampaloc 1, Dasmariñas City, Cavite, 4114

Performed Tasks:

To help customers with their concerns account-related (such as billing clarification and changes within their subscribed plan). Performing basic troubleshooting and additional help via self-help portal (like website for other transactions and paperless and hassle-free payments)

Advance Technical and Customer Representative (June 04, 2012 – Sept. 30, 2013) SPI Global, Jupiter St. Makati City

222-224 Nicanor Garcia Street, Brgy, Bel-Air, Makati, Philippines, 1209 Duties and Responsibilities:

To assist customers with purchasing premium channels, Pay-per-view shows and channels. Troubleshoot their TV box, TV screen errors and wiring connects over the phone to ensure they are able to enjoy their paid services

Customer Service Representative (June 07, 2010 – May 31, 2012) Teleperformance, (inside SM Mall of Asia)

2842 Taft Avenue, Pasay City, Philippines 1303

Duties and Responsibilities:

To assists customers with billing, account-related inquiries, up-sell add-on features and other products.

Character References:

Mr. Charles Philip Mejos

Team Lead Hinduja Global Solutions Ltd.

5th Floor, Southkey Hub, Indo-China Drive

Northgate Cyberzone Filinvest City,

Alabang, Muntinlupa City

Mobile: +63-956-***-****

Ms. Liane Mae Hernandez

Team Lead Hinduja Global Solutions Ltd.

5th Floor, Southkey Hub, Indo-China Drive

Northgate Cyberzone Filinvest City,

Alabang, Muntinlupa City

Mobile: +63-956-***-****

Ms. Roxanne Deocampo

Operations Manager RMS Collect Phils., Inc. (formerly iQor Philippines Inc.) 4/F SM City Dasmariñas Annex,

Governors Drive, Cor., Aguinaldo Hwy.,

Brgy. Sampaloc 1, Dasmariñas City, Cavite, 4114

Mobile: 091*-***-****

Ms. Angelica Bague

Customer Service Manager RMS Collect Phils., Inc. (formerly iQor Philippines Inc.) 4/F SM City Dasmariñas Annex,

Governors Drive, Cor., Aguinaldo Hwy.,

Brgy. Sampaloc 1, Dasmariñas City, Cavite, 4114

Mobile: 093*-***-****

I hereby certify that the above information are true and correct to the best of my knowledge. JENNIFER VIPINOSA SAYOS

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