Front Desk Food Safety
Resume:
PROFILE
I am a Junior Chef with a real passion for food. I have obtained a diploma from Johannesburg Culinary and Pastry College. I thereafter, completed 9 months of experiential training at 3 reputable 5star hotels in South Africa.
I was offered a trainee chef position at “Slow In The City” restaurant (Radisson Blu), Sandton.
In 2019, I was head hunted by the Hyatt Regency Hotel Johannesburg as a Front Desk Agent, a position I gladly accepted to gain more experience in the hospitality industry.
My effective customer service and excellent communication skills, has helped me to become an efficient front desk agent.
CONTACT INFORMATION
Email: admb8n@r.postjobfree.com
Contact Number: 061-***-**** or 011-***-****
Identity Number: 981**********
Location: Johannesburg, Sandton, South Africa
EDUCATION
2016: Grade 10
Sandown High School, Sandton
2017: Diploma
Culinary Johannesburg Culinary and Pastry College
TRAINING
2017: Experiential Training
Crystal Beach Hotel, Cape Town
2017: Experiential Training
Hyatt Regency Hotel, Johannesburg
2017: Experiential Training
Radisson Blu Hotel, Sandton
2020: LinkedIn Learning
Creating Great First Impressions
Communicating with Confidence
The secrets to success - Leadership Skills for the future
Effective Listening
Communicating with Confidence
SKILLS
Microsoft Office Suite
Good communicator
Customer service orientated
Team Player
Attention to detail
Problem Solver
Well-organized and the ability to multitask
Self-Managed
Quick Learner
WORK EXPERIENCE
Company Hyatt Regency Hotel, Johannesburg
Job Title Front Desk Agent
Period November 2018 - June 2020
Key Responsibilities
Manage telephonic / Online guest reservations and cancellations.
Verify guest payments during check-in.
Greet guests, assign rooms, issue keys, and collect guest payment and billing information.
Inform guests of hotel facilities and specials.
Attend to requests, coordinate with housekeeping, bell service, staff and management to
Fulfil guest requirements.
Provide guests with access to hotel services, forward in-room meal requests, and ensure
that mail, faxes and packages are delivered in a timely manner.
Resolving customer inquiries and complaints.
Serve as concierge: Assisting guests with taxi services, restaurant and entertainment
Reservations and local tours.
Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits
and posting charges for items that guests may order or use during their stay.
Upon checkout, calculate the guest's final bill and collect payments.
Ensuring guests are satisfied and their stay is comfortable and memorable.
REASON FOR LEAVING: RETRENCHED (HOTEL CLOSED DUE TO COVID)
Company Slow In The City Restaurant (Radisson Blu Hotel Group)
Job Title Trainee Chef
Period May 2018 - October 2018
Key Responsibilities
Maintain and manage the required high operational and personal standard of hygiene and
presentation in compliance with the Food Safety Act.
Preparation, cooking and service of food as directed by the Head Chef.
Ensure the correct disposal and storage of all food items as directed by the chef in charge.
Monitor and record temperatures of fridges and freezers, hot cabinets, serveries as directed
by the chef in charge.
Ensure all working areas are kept clean and tidy adopting a “clean as you go” policy.
Ensure all food served is held at the required temperatures (probed and recorded).
REASON FOR LEAVING: HEAD HUNTED BY THE HYATT REGENCY HOTEL
Company Lovisa Jewelry Store Rosebank / Melrose Arch
Job Title Retail Sales assistant
Period January 2018 - April 2018
Key Responsibilities
Engaging with customers, sharing product knowledge, and assisting customers with
product selection.
Providing excellent customer service.
Resolving customer inquiries and complaints.
Document sales by creating or updating customer profile records.
Managing financial transactions: Processing sales of products, returns, refunds, exchanges
and reconciling payments (cash, credit and debit cards).
Security conscious of potential issues.
Assisting with inventory, including receiving and stocking merchandise as well as stock taking.
Marketing and promoting merchandise to customers.
REASON FOR LEAVING: CASUAL EMPLOYMENT
RESUME: NISADA GOUNDEN
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