IT Technician
Resume:
Curriculum Vitae
For
Ntokozo Julius Dube
Personal Details
Full Names : Ntokozo Julius
Last Name : Dube
Date of Birth : 1982-01-07
Identity Number : 820***-****-***
Residential Address : H2 1718, Qhakaza Street, Esikhawini, 3887
Postal Address : P. O Box 2055, Esikhawini 3887
Contact Number : 072-***-****
Contact E-mail Address : *******.*@*****.***
Marital Status : Married
Nationality : South African
Languages : English; Zulu
Drivers Licence : Code C1 / Code 10
Health : Excellent
Criminal Record : None
Educational Qualification
Last High School Attended : Umdlamfe High School
Highest Grade obtained : Matric / Grade 12
Subjects Passes : Zulu, English, Afrikaans, Accounting, Economics and Business Economics.
Year obtained : 1998
Employment History
1.Company Name : Gijima AST
Duration : 31 March 2008 till 30 August 2015
Job Title : Site Support technician (Level 1)
Job Role(s) and responsibilities:
Attend to IT tickets logged via ticket management system within the SLA
Attend to telephone calls and e-mails from clients requesting assistance
Order and track client orders
Provide IT Support to all levels
Act as a service desk agent (Answer telephonic and email request from clients)
Perform remote support to remote Users.
Travel to remote sites to offer physical assistance to Users
Maintain worklist on a ticket management system
Desktop and laptop hardware repairs
IP Phone Setup and troubleshooting
Check video conferencing units for faults and network latency issues escalate any problems to higher support structure.
Network Switch installation and configuration (3,Com,HP & Cisco Switches)
Network cable installation and termination
PABX Administration (Analogue and IP Systems)
Wireless Access Point Support
Deploy and configure Point to point wireless radios
Write reports on new incidents
Create and report on project scope create
Good customer engagement
Provide training to Users on newly deployed technology
Assist senior technicians with IT projects.
Computer applications support (Windows7, 8 and 10)
Collect IT breakdown orders for maintenance
Maintain IT Stock database
Perform IT Audit
Deliver and setup new IT equipment for clients
2.Company Name : Rio Tinto Management Services (RBM)
Duration : 30 September2016 to 30 May 2017
Job Tittle : Site Support Technician (Level 2)
Job Role(s) and responsibilities:
Attend to IT tickets logged via ticket management system within the SLA
Attend to telephone calls and e-mails from client’s requesting assistance
Order and track client orders
Participate in safety briefing
Create new User profiles on IP Telephony System
Maintain Wireless Access Point Controller
Network cable installation and termination
Assist Project team in formulating a project scope
Perform Site Surveys
Good customer engagement Receive and respond to e-mail queries
Good Customer engagement and satisfaction
Provide training to Users on newly deployed technology
Assist senior technicians with IT projects.
Computer applications support (Windows 8 and 10)
Collect IT breakdown orders for maintenance
Maintain IT Stock database
Perform IT Audit
Management of work orders in SAP
Maintain good house-keeping within work area
Update and maintain SharePoint / knowledge base (company portal)
Maintain high level of data privacy
Keep record of the IT store room
Ability to work with other personnel on all levels
Deploy and setup Point-to Point and Point-to Multi Point wireless communication radio equipment
Ability to work under pressure
Able to do rotational standby when required
Windows Server 2003 and 2008 Administration
Maintain an injury free safety record by recording all unsafe acts and coach fellow employees
Maintain good house-keeping within work area
3.Company Name : Accenture
Duration : 30 June 2017 to 23 September 2019
Job Title : Network Analyst (Level 2)
Job Role(s) and responsibilities:
Cisco Router / Switch configuration
Identify User needs
Maintain and back-up configuration files from newly deployed routers and switched.
Update network diagram
Desktop and network support
Liaise with service providers and sign-off job cards f tasks completed
Maintain network equipment and keep good housekeeping in the network / computer room
Setup and configure wireless communication devices
Windows server 2012 server tools
Print server setup and configuration
Maintenance and configuration of Cisco call manager (Cisco IP telephony system) and Siemens analogue system.
PABX maintenance and frame maintenance (Two-pair phone lines )
Maintain network servers
Install and maintain network hardware and software
Analyze and isolate network- related issues
Desktop hardware and windows software setup
Hardware diagnostic and repairs
First Level User support (Creating users, resetting User passwords, access level and interface validation, etc.)
Preform network cable installation and termination
Maintain a Constant network communication between main site and remote locations.
Setup and configure repeater stations
Maintain network servers (Server 2003 and 2007)
Network design and deployment
Investigate and fix network cable issues and latency issues
Adding devices to corporate network
Perform rotational standby one week of every Month
Communicate with Users and other IT staff about status off issues and share solutions and best practices
Create change requests from super Users
Provide high level of customer support
Escalate issues to appropriate IT team
liaise with IT project team and give input regarding upcoming IT projects
Perform remote support via remote support tools
Setup and configure LAN printers and Local printers
Deploy and setup wireless network links for new / proposed sites
Create change request and track it throughout the execution of the change
References:
Mr. Sam Msomi
Senior Site Support Analyst
Accenture
(035-***-****/3475
Mrs. Fanele Ngubane
Fleet Administrator
Rio Tinto Management Services
Mrs. Natalie Norris
IT Team Leader
Accenture
Mr. Alexander Sibanda
Infrastructure / IT Superintendent
Rio Tinto Management Services
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