Program Manager Case Management

Professional Summary

Results driven; achievement focused experienced leader with proven success in client alliances. Adept at focusing on and understanding client and facility needs, developing effective solutions, and applying the talent needed to support highly functional dedicated teams who are devoted to solving complex problems involving business and emergency management. Dynamic influential leader, reliable working with classified, confidential, and sensitive information holding the incomparable ability to foster, nurture, preserve, and perpetuate exceptional customer relationships. Extensive knowledge of Gov-trip and Concur travel systems. Experience coordinating, directing, and performing administrative activities in the areas of budgeting and financial management, travel, procurement, property management, and personnel management.

Core Competencies

Superior Client Alliances & Vendor Relations ~ Financial Auditing & Budget Control ~ Issue Resolution Team Leadership ~ Quality Assurance ~ Policies, Procedures, & Best Practices~ Facility Management~ Inventory/Property Management~ Administrative Support~ Problem Solving~ Concur Travel~ Public Health~ Government Travel Specialist~ Emergency Management/ Response~ Logistics

Professional Skills & Accomplishments

•Created and managed Excel, data tables, pivot tables for the Division of Strategic National Stockpile as it relates to Finance & Budgeting Management used by program analyst and professional personnel, improving the Information and Planning Branch’s auditing, and reviewing process.

•Processed & developed expense reports and purchases totaling to over $550k.

•Advanced knowledge in developing policies’ and procedures as it relates to operational activities. Developed and updated policies and procedures creating a more structured well-organized work environment.

•Nominated to serve as the VICE PRESIDENT FOR SOCIAL EVENTS AND VICE PRESIDENT FOR DIVERSITY & INCLUSION for CDC’s Young Professionals Network (YPN) 2020-2021 Executive Board.

•Served on the Situational Awareness team (RFI/RFA Manager) in the Strategic National Stockpile (SNS) operations center in support of the United States Government response to the Covid19 (Novel Coronavirus). As a result of my major contribution to the efforts, the SNS operations center was able to deliver mission essential medical supplies and equipment to the United States repatriation sites that are supporting the medical evacuation of U.S. Citizens abroad (GS-11/12; 1 year).

• Log-Procurement, Log-Transportation, and Log-Supply, ‘In Support of the Global Pandemic – COVID-19’. During this period, I worked with more than 150 supporting personnel, managed, planned, coordinated and executed “Stockpile” functions; As of JUNE 2020: Supporting Personnel / Stakeholders (150 – 175); Transportation movements: trucks (2,518), flights (385), tons shipped (approx. 18,500); Industry Partners: 50 – 70, and Procurement(s): approx. $7.5 billion. domestic & abroad (GS-11/12; 1 year).

*Reference: Margaret Griffin, Supervisory EMS Deputy Chief- Strategic National Stockpile- Assistant Secretary for Preparedness and Response, Cell: 678-***-****; Email: ****@***.***

PROFESSIONAL WORK EXPERIENCE

Administrator Assistant III (GS- 8; 40-hour work week;) 8/1/2019 – Present

Leidos-Contractor-Assistant Secretary for Preparedness and Response (ASPR), Division of Strategic National Stockpile (DSNS)

•Oversees ALL purchasing activities, including professional membership renewals, subscriptions services, contracts with consultants, and supplies. Assists with budget preparation and expenditure tracking for the department.

•Tracked travel expenses as well as other budgetary items including monthly reconciliations

•Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines, maintain office supplies by checking inventory ordering items and monitoring renewals/purchases of software and equipment.

•Monitored and updated all vendor agreements.

•Assist with maintaining and updating spend plan lines and budgeting databases.

•Provides backup administrative assistance to the Deputy Directors.

•Developed and created Travel & Purchasing policies and procedures for the Information Planning Branch.

•Assist travelers with processing and obtaining visa/passports and clearance procedures.

•Process travel domestic and international expense vouchers and support documentation for approval and disbursement of funds with 100% accuracy. Monitor voucher reimbursements.

•Manages calendars, meetings, and conferences, develops trip itineraries and presentation materials, and coordinates air and ground travel for the Director, Branch Chief, or Emergency Managers; prepares and submits travel vouchers electronically, as needed.

•Maintain and update division and branch FY expense travel tracker spreadsheets.

•Attend CDC monthly travel meetings.

*Reference: Gretchen Floreno, Program Health Analyst- Strategic National Stockpile- CDC-Cell: 404-***-****; Work Cell: 404-***-****; Email: ****@***.************: Marta Williams, Program Manager- Leidos 678-***-****; Email: *****.*.******@******.***

Case Manager (GS-5; 40 hour work week) 4/1/2018 – 8/1/2019

Columbus Organization; Marietta, GA

Engages with families and individuals with Intellectual Development Disabilities with the development of programs and services that would assist that individual’s needs.

Develop Individual Support Plan and personal budget and coordinates programs accordingly.

Developed and maintained relationships with program directors and executives.

Reference: Lindsay Hortman; Cell 478-***-****; Team Lead/Supervisor; email: **************@*****.***

Case Management Supervisor (GS-5; 40-hour work week) 1/12017- 9/1/2017

Xstaffing Home Health Agency; Atlanta, GA

•Ensured case managers were supporting crisis clients in developing income-based case plans, employment plans and multiple other accessible plan opportunities to address barriers to securing and maintaining home health.

•Worked with staff to assist with federal grants and gainful employment planning for clients.

•Helped to bridge gaps of understanding in insurance provisions for specific instances.

•Established good working relationships with all representatives as knowledgeable Supervisor.

•Gained management of case load experience.

•Training and evaluation experience acquired.

•Responsible for conducting interviews.

•Assisted in field supervision and observation resolving numerous issues.

Direct Support Professional (GS-5; 40-hour work week) 1/1/2016 –8/1/2017

Benchmark Incorporated; Acworth, GA

•Reviewed, Evaluated, & Supported mentally disabled clients to help prepare plans of actions needed for dedicated case management.

•Case management included but was not limited to therapeutic, recreational, and multiple training programs and activities.

Online Scorer (GS-4; 20-hour work week; Seasonal) 1/1/2015 – Seasonal

Pearson, Inc.; GA

•Score standardized tests for local and state education agencies in the State of Georgia.

•Evaluates student responses to subject-related open-ended questions according to a customer supplied scoring guide.

•Works independently under direction of Scoring Supervisor.

•Must be able to put aside personal biases and apply scoring guide according to customer requirements.

•Meets rate and reliability requirements established for project.

•Ability to maintain a confidential work environment required.

Geriatric Case Manager (GS- 5; 40-hour work week;) 8/1/2011 –1/1/2013

Council on Aging; Daytona Beach, FL

•Identified and assessed client and family needs. Evaluated, coordinated, and managed services to ensure necessary in-home client services were provided.

•Met with medical consultants about difficult cases and came to a mutual resolution on how to best proceed in the development of cases.

•Developed and maintained records and program documentation according to organizational standards.

•Tracked and monitored assessments, treatment plans, progress notes and determination summaries.

•Completed to learn to rationalize decision making.

•Prepare case review sheets when consulted on difficult cases detailing systematic instructions on how to proceed on the case. This includes providing policy references, medical vocational guidelines, and other reference materials.

•Completed in-home visits and assessed clients and determined what medical services were needed for clients.

•Managed care plans budgets: Older Americans Act (OAA), Community Care for the Elderly (CCE), Alzheimer’s Disease Initiative (ADI), Home Care for the Elderly (HCE).

Reference: Lisa Lewis 386-***-**** VP of Community Affairs; CM Supervisor email: ******@**********.***

Education

•Master of Public Administration

•Bachelor of Science in Gerontology (Bethune-Cookman University)

Professional Training

FEMA- National Institute of Management Systems Course IS- 00.700B

FEMA- Introduction to Incident Command System, ICS-100

FEMA- Incident Command System for Initial Response IS-00200.c Basic

Centers for Disease Control and Prevention – CDC University- CDC's Role in Emergency Response

FEMA-An Introduction to Hazardous Materials - IS-00005.a

FEMA- Introduction to Community Emergency Response Teams IS-317

FEMA- Fundamentals of Emergency Management IS-00230.d

Division of Strategic National Stockpile- Purchasing Requestor, Purchasing Buyer and AP Invoice Management Training

FEMA- Leadership and Influence IS-00240.b

FEMA- Introduction to Homeland Security Planning IS-453

Elder Care- Case Management Training

Centers for Disease Control and Prevention- Public Health Response to Radiological and Nuclear Threats

Centers for Disease Control and Prevention- CDC Emergency Operations Center (EOC) Orientation

Leidos- Pivot Table Training Inserting Pivot tables

Centers for Disease Control and Prevention- Mental health issues in Emergency Response

Centers for Disease Control and Prevention- Public Health 101

Contact this candidate