Project Manager Coordinator
Resume:
Kristin Roff
**** ****** **. ******, ** *****
*******.****.***@*****.*** 817-***-**** Linkedin.com/in/kristin-roff
SENIOR PROJECT MANAGER
Productivity Improver People Connector Project Mentor-Coach
Productive leader of project managers whose strengths include gathering and mentoring people toward a successful project. Assisted 100k’s of travelers every year by reducing travel stress and gaining a positive airport experience. Seeking to inspire your teams by bringing them together to complete your projects successfully for the next role.
Career Highlights include:
●Reduced costs by $300K and streamlined on board products by managing a $4M+ product spend with an overall budget of $9M
●Created a resource management system and an elevated reporting system within Planview through PowerBI to track project budgets, progress and status, which became the model for other departments to follow in their implementation strategies
●Led DFW Airport customer service project by interviewing and hiring agents to assist Terminal customers to make their travel experience a more relaxing and comfortable one
CORE COMPETENCIES
Operations Management Supply Chain Optimization Customer Service Business Process Improvement Aerospace Project Management Strategic Leadership Portfolio Management
Program Management Scrum Master Agile Team Leader Budget Management Profit and Loss Management (P&L) Return on Investment (ROI) Key Performance Indicators (KPIs) Standard Operating Procedures (SOPs)
PROFESSIONAL EXPERIENCE
KEURIG DR. PEPPER SEP 2019 – PRESENT
Project Coordinator
●Implemented Portfolio Management System within the Engineering PM
●Created a resource management system and an elevated reporting system within Planview through PowerBI to track project budgets, progress and status
●Implemented a new project approval system within the Engineering PMO in Planview
SMARTWATT INC. OCT 2017 – AUG 2019
Project Manager
●Managed electrical projects post-engineering stage through final installation
●Oversaw material orders, delivery organization, verifying products received and inventoried; all areas of supply chain
●Created RFPs and subcontractor contracts to meet business needs
●Managed budget from project implementation to closing to increase profit margin
●Supported two project managers in their projects from implementation to close
●Conducted Lessons Learned to improve future project processes
●Coordinated with upper management on new PMO office and procedures
●Created and implemented new forms and processes through research and small groups to improve processes on a company wide scale
●Mentored site superintendents desiring career progression to project management
DFW AIRPORT BOARD NOV 2013 – JUN 2017
Customer Experience Coordinator (Nov 2015 - Jun 2017)
●Coordinated project schedules, resources, budget and manage scope for all Customer Experience Projects
●Prepared, implemented and oversaw budget, accounts and new policies
●Reported project updates to senior leadership and stakeholders for each project
●Managed multiple contracts for the Customer Experience department to ensure budget and scope of contract completion
●Implemented customer experience personnel project in terminals
Terminal Management Representative (Nov 2013 – Nov 2015)
●Oversaw all Terminal D airline operations to facilitate multiple arrivals and departures using the resource management system
●Wrote contract scope for multiple Terminal D contracts and track contract spend through invoicing for multiple contracts managed by the assistant terminal managers
●Coordinated with Terminal Management Team to ensure airlines have gate assignments, baggage make-up units, ticket counter, arrival carousels and facilitated feedback loop
REGENT AEROSPACE (DFW, TX) JAN 2013 – MAR 2014
Supply Chain Analyst
●Place all catering orders for multiple regional carriers at multiple stations contracted by American Airlines
●Managed project to invoice reconciliation between vendors, caterers, and accounts payable department at American Airlines
AMERICAN EAGLE AIRLINES (Dallas, TX) JUL 1997 - JAN 2013
Operations Team Lead (Feb 2009 - Jan 2013)
●Completed on-time departures for over 300 arrivals and departures daily
●Led load planning, ramp traffic operations to ensure the safety of all aircraft
●Spearheaded cross-functional initiative to achieve better on-time performance, creating a better customer experience
●Ran project to insert customer experience personnel in the SOC department to improve the customer’s experience
Commodity Manager (Aug 2006 – Feb 2009)
●Evaluate and propose saving initiatives for the in-flight and aircraft part components to reduce cost throughout entire supply chain
●Reduced costs by $300K and streamlined on board products by managing a $4M+ product spend with an overall budget of $9M
●Executed sourcing process, negotiation and implementation of products for Catering and M&E (RFP, Reverse auction, financial analysis, and negotiation)
●Implemented and facilitated the return of liquor back on board all aircraft
●Reviewed, analyzed and determined invoicing from initial purchasing of Embraer products from 10 years prior to reach settlement with Embraer
Lead Customer Service Agent (Feb 1997 – Aug 2006)
●Implemented new audit procedures, a new gate management system and an airline relocation from one terminal to another
TECHNICAL SKILLS
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Microsoft PowerBI Microsoft Project Google Suite (Calendar, Gmail, Drive, Docs, Sheets, Slides) Zoom Dropbox Slack Odoo Oracle SAP MAS PlanView Risky Project Suite
EDUCATION & TRAINING
Embry Riddle University (REMOTE)
Master of Science (MS) in Business: Project Management
with Summa Cum Laude honors
Capella University (Mineappolis, MN: REMOTE)
Bachelor of Science (BS) in Business: Project Management
with Summa Cum Laude honors
CERTIFICATIONS
Agile Leadership Six Sigma Global Institute (#xxxxxx)
Certified Scrum Master (CSM) Six Sigma Global Institute (#31831808)
Project Management Professional Project Management Institute (#1992428)
OSHA 30 OSHA Safety Training Institute
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