Carol Steptoe

Carol Steptoe

**** ********** **. ******** ****, TEXAS 77489 281-***-**** admatq@r.postjobfree.com Professional Experience Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth

Results-focused management professional offering 20 years of progressive leadership experience. Core Qualifications

Cross-functional team management

Skilled negotiator

Change management

SAP Super User

Certified Lead Quality Auditor

Six Sigma Green Belt

Value Stream Mapping

Vendor Managed Inventory

JIT

Inventory Consignment

Risk Management

Category Management

Oil and Gas

Automotive

Aerospace

Semi-conductor

Medical

Project Manager

2017 – 2020

Flexitallic U.S. LLC

Quality Assurance Manager

• Manage the QMS for ISO 9001

• Facilitated weekly MRB with cross functional departments

• Process report creation, inspection,gaging and document and material control

• Ensure material traceability requirements were met

• Reduce open non-conformances, return material and corrective actions

• Mapped processes to standardize work activies

• Trained team members in root cause analysis

2015 - 2016

Material and Design Solutions – Houston, TX

Director of Quality

• Provides direction, leadership and development to the Quality Assurance/Control and Operations staff

• Develops, maintains and continuously improves the Quality System to assure conformance

• Responsible for developing and maintaining customer and supplier relationships

• Recognized for long hours, commitment to company, attention to details and follow-up

• Establishes raw material standards by studying manufacturing and engineering requirements; conferring and negotiating with suppliers; devising testing methods and procedures.

• Establishes in-process product inspection standards by studying manufacturing methods; devising testing methods and procedures.

Carol Steptoe

1907 Hammerwood Dr Missouri City, Texas 77489 281-***-**** admatq@r.postjobfree.com Page 2

• Establishes standards for the disposition of finished product by devising evaluation tests, methods, and procedures.

Results: Defined and managed customer-focused initiatives in all phases of development. Interfaced with cross-functional teams in the organization and with external suppliers to complete satisfaction.

2014 - 2015

Systronix MNP, Inc. – Sugar Land/Philippines

Operations Manager

• Plan, direct and coordinate all organization’s operation

• Improving performance productivity, efficiency and profitability through the implementation of effective methods and strategies.

• Ensure all products are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements.

• Improve operational systems, processes and best practices that guarantee customer satisfaction

• Purchase materials, plan inventory and ensure warehouse efficiency

• Recruit, train, supervise and appraise human resources

• Cater to customers and personnel concerns

• Managed 33 direct report

Results: Increased efficiency and reduced spending by analyzing resources, presenting solutions and making appropriate decisions and changes

2013 – 2014

Innova Integrated Solutions. – Houston, TX

Vice President

• Responsible for developing and executing a clearly defined sales strategy that supports consistent business growth and that enhances brand equity and awareness.

• Responsible for planning, organizing, staffing, training, and managing the sales function to achieve the company objectives of sales, growth, profitability, and brand image.

• Lead a dynamic proactive sales organization and ensure accountability for results: a) Provide a clear vision and effectively articulate and implement strategies to inspire and motivate team to achieve business goals.

• Coach, mentor and raise the sales team ability to deliver and exceed goals and job expectations.

• Measure and closely monitor the effectiveness of the sales organization and implement improvements as needed.

• Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.

• Responsible for implementing and certification of ISO and ITAR registered and compliant Carol Steptoe

1907 Hammerwood Dr Missouri City, Texas 77489 281-***-**** admatq@r.postjobfree.com Page 3

Results: With an unblemished vision of the future, company and customer satisfaction surged forward

11/2001 – 01/2013

Greene Tweed – Houston, TX

Global Process Manager

• Identify core processes and the measures use to manage them

• Coordinate cross-functional efforts to focus on core process performance, strategic objectives and customer satisfaction

• Manage the process life cycle through design, implementation, optimization, and redesign and renewal

• Launch process optimization and redesign projects and other performance enhancement initiatives

• Facilitate cross-functional understanding of process management necessities (a.k.a. manage political conflict)

Results: Defined protocol which ensured the company cycle was properly implemented and produced the desired effect.

Greene Tweed

North American Supply Chain Manager – Houston, TX

• Strong background in international sourcing Polymers, Plastics, Rubber and Metals

• Develop Risk mitigation strategies for Supply Chain & Inventory

• Project Leader for S&OP Improvements for Aerospace, Oil and Gas, and Semi- Conductor and Automotive

• Provided Guidelines to Supply Chain Consultants on special projects

• Supported projects teams both technical and business related

• Development a strategic supply chain management department eliminating the waste reducing the supply base by 30%.

• Developed and implemented Procurement policies and procedures related to contract administration,

• Strategic sourcing strategies, supplier diversity, savings, quarterly business reviews, delivery and supplier development (Total Customer Satisfaction) culminating in a structured, standardized strategic procurement department

• Identified and facilitated multiple cross-functional strategic sourcing team

• Managed a team of Supply Chain Specialist (8), Senior Specialist (2), Buyers (2) and Supplier Quality Engineers (2)

• Manage the slow moving inventory list to ensure slow moving product is consumed

• Work with the team to develop and implement Procurement Category Managers to perform routine vendor audits and ensure quality standards were met and also to ensure optimum product cost

• Responsible for Supplier Quality, Relationship Management, SC Procedures, Supplier Audits, Supplier Spend for all North America, Category Management Carol Steptoe

1907 Hammerwood Dr Missouri City, Texas 77489 281-***-**** admatq@r.postjobfree.com Page 4

Results: Defined and promoted the processes that govern how an organization meets the definition of requirements, design and implementation Baker Hughes Inteq 1989 to 11/2001

Procurement Specialist

• Short and long term sourcing strategy development.

• Manage business relationships with chemical suppliers

• Lead new sourcing projects. Includes interaction with Suppliers, Research and Development, Supply Chain and Manufacturing, Product Line Management, Finance, and Legal

• Analyze and monitor general raw material market conditions.

• Conduct performance reporting and trend analysis

• Measure supplier performance using rating systems and/or predetermined standards

• Promote innovation and continual improvement in working practices

• Maintain communication with stakeholders, keeping them informed of any necessary changes to the specification/terms of service with the supplier/contractor

• Provide subject matter expertise on raw materials and purchase components

• Managed 3 direct reports

ERP/MRP Systems --- Proficient in SAP, JDE, Job Boss Education

Texas Southern University

Major Political Science

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