Angelic (Hernandez) Yzaguirre

**** ******* ******* #****

Mobile 512-***-****

Email: admaro@r.postjobfree.com

Summary

I offer 30 years of retail banking experience and a results oriented professional. I am recognized as an effective team builder, with the ability to construct, direct and motivate a group for desired results. I am skilled at assessing the needs of the business, team and individuals matching strategies for maximum growth, productivity and success. I am experienced in business development, relationship building & networking. I have strong working knowledge of banking standards, laws and procedures. I am proficient in reading, writing and speaking in Spanish.

PROFESSIONAL EXPERIENCE

Regions Bank – Cedar Park, Texas Sept 2017- Dec

2020

● Business Development

● Small Business Lending

● Team Development

● Manage branch deposit and household growth

● Effectively utilize Bank partners to grow relationships

● Effectively manage operations

● Maximize Net Income Revenue

● Event Planning

● Budget Management

Comerica Bank – Austin, Texas May 2013-July

2016

● Business Development calls & business networking in order to identify potential opportunities for retention and growth of customer relationships.

● Develop and maintain relationships with assigned internal business partners such as Mortgage, Small Business Banking, Wealth and Institutional Management, Business Banking and Securities; in order to develop lasting customer relationships and refer clients and prospects to each other.

● Actively coach and model behaviors concerning sales and services. Use all sales tools, including profiling customers’ needs through the use of various technologies and sales coaching tools to ensure a consistent and valued customer experience.

● Lead and direct sales, service and business development activities to achieve targeted results in the categories of deposits and customer relationship growth, customer retention, revenue, market share and customer/employee commitment and satisfaction.

● Ensure the development and performance of employees in the areas of overall customer experience, relationship management, in-depth consumer and business product/service knowledge and execution. Wells Fargo – Austin, Texas Aug 2002-2012

Assistant Vice President – Branch Manager

● Manage retail sales, service, risk management and regulatory compliance function.

● Create, train and coach a successful sales/service team through positive developmental feedback, coaching and implementing plans for improving overall store sales, compliance and customer experience performance.

● Administer budget goals, staffing models, schedules and performance standards.

● Coaching of team members to effectively utilize tools and systems to maximize sales/relationships with customers.

● Develop Service Managers to effectively utilize various tools and manage time effectively coach Teller line for sales/cross selling opportunities. Trained the Service Managers to coach their team to provide excellent customer experience, in addition to adhere to federal government/company laws and policies.

● Ensure household growth and customer retention by developing team member’s, and business development by networking, creating partnerships with local schools, local chambers and Austin Police department.

● Develop effective and positive partnerships with colleagues and other partners within Wells Fargo to increase sales/profit for the store.

● Increased store growth by 100%.

● Conducted workshops, and presentations to several locations in Central Texas.

● Mentored various Store Managers, developed Store Manager Trainees into their own locations. Compass Bank – Austin, Texas

Banking Center Manager

Operations Manager July 1998 – April 2002

Banking Center Manager Trainer/Support Consultant May 1997– July 1998 Teller Operations Coordinator Jan 1997-May 1997

Financial Service Representative Aug 1996 – Jan 1997

● Manage retail sales, service, risk management and regulatory compliance function.

● Create, train and coach a successful sales team through positive/developmental feedback and model desired behaviors.

● Responsible for supporting the successful development and daily operation of a 10-branch network for a leading Southern U.S. bank which emphasized on business development, consumer lending, sales and operations.

● Assigned to conversion travelling financial institutions through bank conversions. I was selected to join based on outstanding performance.

● Coached, developed, trained, integrated local/new banking center managers and teller operations coordinators in areas of internal cash control, risk management, transaction processing, sales and excellent customer service.

Skills and Knowledge

Business Development Loan Consumer Acumen

Service Management Budget Management

Operations Management Loss Prevention

Training & Development Partnering

Sales Management Assessing/Implementing Strategies Reporting Skills, Forecasting, Financial Software, Analyzing Information, Statistical Analysis, Process Improvement, FiServ, Jack Henry Systems, Salesforce, CRM, Microsoft Office, Powerpoint Education

Austin Community College – Emphasis on Finance and Business Management-in pursuit El Paso Community College – attended 2 years

Professional Development and Activities

Comerica Hispanic Initiative Group

Recovery Alliance Board Member – Treasurer

Austin Asian American Chamber of Commerce (ex-Board Member) Austin Asian American Chamber of Commerce Membership Committee Austin Hispanic Chamber of Commerce Leadership Alumni Wells Fargo Austin Diversity Council-2008-2010

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