Brgy Technical Support
Resume:
QUIAMBAO, RONINE ANONAS
B* L* Jafude Residences II, Arayat St.
Brgy. Burgos, Rodriguez, Rizal PH 1860
admaqi@r.postjobfree.com
PROFESSIONAL OBJECTIVE:
To take a challenging and high-performance-oriented role in the field of Engineering through planning, design, build, improvement, structures, systems, materials, and process and to implement the expertise and experience gained in this field to develop complex projects with efficiency and quality. EDUCATION:
Tertiary Diploma in Computer Engineering Management Technology Polytechnic University of the Philippines
Institute Of Technology
Sta. Mesa Campus
2011-2015
WORK EXPERIENCE:
Outsourced Quality Assured Services
Desktop Helpdesk Support
December 2020 - April 2021
Outsourced is a leading Business Process Outsourcing (BPO) Philippines company that provides dedicated full-time remote staff and offshore staffing services to foreign companies of all sizes. Specialize in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. Provide both remote home-based and advanced office-based staffing options.
● Monitoring and maintaining the computer systems
- Active Directories Administration - Creating of user accounts, Terminating accounts Configuration,
- Microsoft Office 365 Administration - Creating of user accounts, Mailbox creation, Microsoft Office Installation
- Provide support and resolution to end-users via phone call Teko Solutions Asia, Inc.
Operation Support Specialist
June 2018 - December 2020
Is an online booking platform that seamlessly connects households and small businesses with a vetted professional platform that seamlessly connects households and small businesses.
● Monitoring and maintaining the Teko system and Emails
- Provide support to technicians in Job and SR-related issues
- Provide support and resolution to clients for booking, queries, and complaints.
- All inbound/outbound calls, Support, and Hello emails, Support Chat, Support SMS, Job Chats to technicians and clients regarding all service requests and Job support matter respond to all emails and Support Messages in a timely manner, and clear all inbound emails/messages needing responses before EOD
● Supporting Clients and Technicians to our Teko booking platform system
- Interact with clients, resolve problems, and provide information PROJECTS:
CCAC (Concepcion-Carrier Airconditioning)
February 2019 - July 2019
● SAP System
- Accepting work tickets/Job orders from the Call Center
- Processing of Accepting/Closing the Work Tickets
● Teko platform System
- Creating a service request from the SAP system
- Processing and follow up the new service request
- Monitoring service request/Work Tickets
Northgate Technologies Inc.
Technical Field Engineer
April 2016 – June 2018
Technical Field Engineer that provides technical support on a client-facing basis. Carries out research to find out the problems and develops a solution for the same. Performed fixes on the client’s machine that has issues and did test machines that are already installed for their performance and safety. Documented and reported to the senior or lead regarding the findings conducted. Also performed technical support via phone and remotely controlled the client's machine by using a team viewer.
PROJECTS:
Fort Bonifacio Development Corp. - In-house Support IT Helpdesk Support/System Administrator
June 2017 – June 2018
● Troubleshooting Hardware – Desktops, Laptops, and Printers
● Assisting of user
- via phone call and remotely controlled client’s PC using Kaseya App
- Troubleshoot, diagnose and resolve technical, hardware and software reported issues of users
- Supports LAN, WAN & Internet
● Monitoring and maintaining the computer systems and networks
- Active Directories Administration - Creating of user accounts, configuration,
- Microsoft Office 365 Administration - Creating of user accounts, Mailbox creation, Microsoft Office Installation
- Exchange Administration - Creating of user accounts, Mailbox creation
- Ruckus AP Wireless - Creating EU access, Monitoring Active WLAN, Blocking The Mind Museum
IT Support/System Administrator
February 2018 – June 2018
● Troubleshooting Hardware – Desktops, Laptops, and Printers
● Assisting of user
- Via phone call and remotely controlled client’s PC using Kaseya App
- Troubleshoot, diagnose and resolve technical, hardware and software reported issues of users
- Supports LAN, WAN & Internet
● Sonicwall - Creating EU access
● Ticketing System/SKU Ticket
- Creating a new ticket
- Accessing code to the creating ticket
- Ticketing Set
● Ticketing Booth – Assisting cashier in voiding ticket in the POS The Church of Jesus Christ of Latter-day Saints - (In-house Support) Team Leader/ Technical Support
Managed Printing Solution/Service (HP Access Control) December 2016 – June 2017
HP Access Control - an HP JetAdvantage Security Solutions to protect print jobs and devices, improve workflows, and monitor printing practices—all while reducing costs and supporting organization-wide security, compliance, and environmental initiatives
● Setup and configuration of all deployed HP Printers
● HP Printer Embedded Web Server configuration
● HP Access Control Server configuration
● Assisting the user in case encountered a problem in printing.
● Assisting the user via phone call and remotely controlled client’s machine
● Troubleshooting hardware and software of HP printers Toyota Motors Philippines - (In-house Support)
Technical Support
July 11-22, 2016 & Sept. 5-23, 2016
Technical Support that performed troubleshooting of the laptops with issues used by the employees.
● Assisting user/clients - Troubleshoot, diagnose and resolve technical, hardware and software reported issues Northgate Technologies Inc.
Jr. Systems Engineer
Aug 2015 – April 2016
Systems Engineer that configures firewall and switches specifically Cyberoam in networking part while in the server, installation of windows operating systems is also part of the job. Performed computer assembly, hardware troubleshooting, and testing of the units to make sure that they are properly working when distributed to the clients. Furthermore, telemarketing is part of the job that aims to call the clients to endorse the solutions to their problem technically that the company handles and to endorse the network and server in the enterprise solutions group. As to personally endorse the company profile, client visiting is one of the jobs for easily negotiating with the clients.
SKILLS, ABILITIES, AND COMPETENCIES:
● Microsoft Office Suite : Word, Excel, Outlook (2007/2010/2013/2016)
● Microsoft Office 365 : Creating user accounts, Mailbox creation, Microsoft Office Installation
● Switch : Set-up, Installation & Configuration
● Windows Server 2012 R2 : Active Directory
● Firewall Sonicwall : Adding Policy, Blocking
● Telemarketing : Communication Skills, Prospecting Skills, Time Management, Customer Service
● Troubleshooting : Recovery & Back-up, Installation, Testing, Configuration
● HP Printer : Setup, Configuration & HPAC Configuration
● Hardware Troubleshooting : PC/Desktop, Laptop, Printer
● Desktops & Laptops Assembly
Training:
Brother Printer
May 8-9, 2017
● Product Launching
- Program & Features
● Troubleshooting of printer hardware
Fuji Xerox Printer Channel
November 24-25, 2016
Fuji Xerox Printers
● Fuji Xerox New Product Launch
- Fuji Xerox Docuprint M465AP, CM415AP, C315 Color laser printer series
- Documate Scanners – Documate 3220, 4440,312, 4799 & 4830
● Program & Features
● Troubleshooting of Printer Hardware
Hewlett Packard Enterprise
June 24, 2016
HP Page-wide Technology
● Page-wide Product Launch
● Page-wide Technology Overview
● Program & Features
● Configuration & Installation drivers
Samsung
May 19-20, 2016
Samsung Printers
● MX3 & MX7 Technical Training
● Image Positioning
● Color Management
CCNSP (Cyberoam Certified Network & Security Professional) October 29-30, 2015
Topic Module:
1. Cyberoam Product Overview 7. Network Threat Protection 2. Deploying Cyberoam 8. VPN
3. Firewall 9. QoS
4. User Authentication 10. Network high Availability 5. Web Filter 11. General Administration
6. Application Firewall 12. Logging and Reporting
CERTIFICATE:
● Samsung Certified Printer Professional (May 20, 2016)
● Fuji Xerox Printer Channel – Certificate of Technical Training (November 25, 2016) PERSONAL INFORMATION:
Gender: Female
Birth date: July 06, 1995
Birth Place: Quezon City
Age: 25y/o
Civil status: Single
Citizenship: Filipino
Blood Type: O
CHARACTER REFERENCES:
Joan Requilman
Northgate Technologies Inc.
Customer Service Manager
Bernard Beltran
Fort Bonifacio Development Corporation
IT Manager
Chris Teodoro
Teko Solutions Asia, Inc.
Operation Support Lead
Contact this candidate