Operations Manager Restaurant
Resume:
Deepak Lakra
Knowledgeable Hospitality industry manager with over 17 years of experience in hotel F&B, Hospitality, Operations and retail establishments seeking position in upscale concept. Gifted motivator and leader . Comfortable with supervising service team of over 60 employees. Credited with implementing cost-savings measures . Comfortable in fast-paced environment to provide quality service for patrons while effectively mentoring new staff.
CONTACT
PHONE:
EMAIL:
admapc@r.postjobfree.com
ADDRESS
New Delhi, India
DRIVER LICENSE
UNITED ARAB EMIRATES, DUBAI
EDUCATION
2005-2007 Diploma in business administration and hospitality management, Singapore
2002-2003 Diploma in hotel management and catering technology, YMCA, New Delhi
2000-2001 Diploma in computer application, C- Dac Gist, New Delhi
1999-2002 Bachelor of Arts, New Delhi University, India
WORK EXPERIENCE
Hospitality Manager, Chandigarh group of collages, India
2019- 2021
Hiring and provide training to facility, F&B and kitchen employees
Responsible for F&B outlets,Executive lounge,Placement drives and VIP lounge service and menu
Maintain employees performance and conduct evaluations
Planning arrival,welcome and facilate VIP clients according to schedule
Coordinate with external parties including Hotels, suppliers,travel agencies,event and conference planners
Resolve issues regarding services, amenities
Partake in financial activities including P&L, Budgeting
Create and apply marketing strategy
Organizing and setting up venues and arrangements for Events and placement drives in campus.
Partake in monthly reports and inventories.
Oversee supply chain management
Coordinate with internal parties and schedule their events and requirements
Follow and develop SOP’s according to operations requirement and compile with health and safety measures.
Lexo Group, F&B Operations Manager, Iraq
March 2017- Aug 2019
Oversaw the administration and control of the operation of the Food and Beverage Outlets: La Cucina, 152 covers including Shisha section, Multi Cuisine and two coffee shops: Segafredo,( Italian franchisee)specialized in premium coffee and gelato. Also involved with retails segments of Segafredo coffee machines and capsules. Accountable for achieving budgeted revenues and profits and maintain the operational and service standards. Directed and maintained strategic initiatives to achieve a high level of guest satisfaction .Initiated program that standardized employee training which led to increase guest/customer satisfaction by 40%. Negotiated with suppliers to reduce cost. Resolved customer complaints, and always ensured that the customers leave satisfied. Launched new food menu and Bar list. Ensure strategies for Event planning, marketing, and sales. Placed orders and coordinated with international suppliers . Hiring and training of staff members in coordination with Human resource department. Generating and compiling monthly, quarterly and yearly reports in coordination with finance department.
Godiva Chocolatier, Cafe Manager, UAE
2014-2017
Pre-Opening and post opening store responsible with 102 covers luxurious International brand café with retail section
Best Western International Hotels, Restaurant, bar & banquets Manager, Bahrain
2012-2014
Pre-opening and post opening member,responsible for Mantra(Indian restaurant), Vesuvio (Italian café and pub) and 1000 pax capacity banquets service
Double tree by Hilton, Assistant restaurant Manager New Delhi, India
2011-2012
Pre-opening and post opening member and responsible at Asia Alive all day dining restaurant
Leela Palace, Team Leader, New Delhi, India
2011-2011
Preopening and post opening team Leader at Le cirque, Upmarket Italian fine dining restaurant by Sirio Macchioni
One&Only Royal Mirage, F&B Captain, UAE
2010-2011
Managed “Celebrities “, French European cuisine fine dining restaurant with splendid private dining room facility. Direct reporting to F&B manager.
Trident Hotel, F&B Assistant, New Delhi,NCR
2007-2009
Worked in saffron (Indian Fine dining) and Cilantro (All day dining )
RAS Restaurants PTE, Guest service associate,Singapore
2005-2007
Well known Indian fine dining restaurant and bar at Clarke quay, Singapore
Le Meridien, F&B Steward,New Delhi, India
2004-2005
Worked as steward in IRD and Le Belvedere
Deepak Lakra
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