Front Office Desk
Resume:
Alora Navarro
admaod@r.postjobfree.com
**** ******* **. **** *** Denver, CO 80202
Education
Bachelor of Arts in Hospitality Business Management Washington State University – Pullman, WA
May 2018
Work Experience
COVIDCheck Colorado – Denver, CO August 2020 – Present Customer Service Manager
• Established roles and responsibilities for department
• Advise clients and staff on CDC and state guidelines, including COVID-19 regulations
• Resolve any escalated customer complaints and service opportunities
• Liaison for email and phone requests of over 150 affiliated organizations
• Trained multiple associates on their role and daily responsibilities including: PrimaryBio registration system, customer service expectations, and customer service recovery
• Troubleshoot technical errors with systems for clients
• Lead interviewer for hiring customer service representative team
• Accurately relayed testing site locations, times and turnaround time for results
• Systems proficiencies: Google Suite, Zoho Desk, PrimaryBio Westin Denver Downtown – Denver, CO May 2019 – March 2020
Executive Meeting Specialist
• Accurately coordinated and set up all meeting spaces
• Cross-departmental communication between Sales, Front Office, Culinary, PSAV, Purchasing & Food and Beverage
• Ensured accuracy and presentation of Food and Beverage outlets
• Designed an organizational system of quick access inventory items for servers during events
• Anticipated guest needs by placing packages and office supplies in meeting spaces
• Monitored guest dietary needs by contacting the client before arrival
• Coordinated specific event needs for guests with other departments on their behalf
• Managed billing folios for guest, ensured accurate billing of charges on guest account
• Created menus and labels for Food and Beverage events
• Directed houseperson and server teams on event set up and organization
• System proficiency in: Micros, Microsoft Office and Outlook Westin Denver Downtown – Denver, CO June 2018 –
May 2019
Front Desk Agent/Service Express Agent
• Front Desk Responsibilities: Checking-in/out guests, making reservations, posting charges onto guest folios, adapting to guests needs on a case by case basis, schedule amenities to further enhance guests’ stay
• Service Express Responsibilities: Prompt and courteous responses to internal and external phone calls, accurate input of guest room service orders and guest requests into proper communication channels, adjust reservation details, provide accurate information about the hotel and the surrounding area, accurate completion of daily tasks
• Trained employees on verbiage and LightSpeed computer system
• Encouraged guests to purchase upgrades for rooms to enhance experience
• Promoted Marriott Bonvoy guest enrollment and Make A Green Choice
• System proficiency in: LightSpeed, Micros, GXP
• Assisted and acted as concierge when needed
• Assisted bellmen with handling luggage storage for guests as needed
• Awarded Be Westin Employee of the Month January 2019 Paradise Creek Brewery – Pullman, WA May 2017-
May 2018
Hostess/Barkeeper/Busser
• Seat guests according to server schedule to enhance productivities
• Answered phone calls
• Advertised over 6 different types of beers to customers
• Balanced patron needs while maintaining a visually clean and appealing environment
• Promote retail sales of merchandise, to-go beers, and mug club membership Mimi’s Café – Colorado Springs, CO June 2016-
August 2016
Hostess
• Seat guests according to server schedule to enhance productivity
• Promoted over 10 fresh baked goods to customers upon arrival
• Organized event space for incoming groups
• Displayed creative solutions for customers on business days (sampled food, provided coloring books to children)
• Booked and managed over 15 private events in the Bistro area Extracurricular
Chi Omega Sorority – Active Member August 2014-May 2018
• Make-A-Wish Foundation
• Coordinated Philanthropy Events
• Over 200 hours of Community Service
Alora Navarro
admaod@r.postjobfree.com
1475 Delgany St. Unit 302 Denver, CO 80211
References
Michael Weiner
Director of Food & Beverage
Westin Denver Downtown
1672 Lawrence St
Denver, CO 80202
admaod@r.postjobfree.com
Reuben David
Front Desk Manager
Westin Dever Downtown
1672 Lawrence St
Denver, CO 80202
admaod@r.postjobfree.com
Maurice Gaubatz
Mentor
Pyxant Labs Inc
4720 Forge Rd #106
Colorado Springs, CO 80907
admaod@r.postjobfree.com
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