Mallelin Rodriguez

**** ****** *** • Bronx, NY 10452 • 347-***-**** • admal7@r.postjobfree.com

Office Support / Clerical

WORK EXPERIENCE

Personal Assistant

Aides generally are responsible for light cleaning, cooking.

Doing laundry, as well as assisting clients with bathing, showering, grooming, and other personal hygiene tasks.

Helping them with basic day-to-day or administrative tasks like paying bills.

Receptionist/ Office Support

Provided Bilingual English/Spanish translating services.

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Determined charges for services requested, collected deposits or payments, or arranged for billing.

Solicited sales of new or additional services or products.

Ordered tests that could determine the causes of product malfunctions.

WORK HISTORY

Go Ez Property Management New York, NY

Secretary 2019-2020

Allen Health Care Services Bronx, NY

Personal Care Assistant 2018-2019

First Care of NY, Inc. Bronx, NY

Personal Assistant 2017-2018

Auto Plus. Bronx, NY

Receptionist/ Office Support 2012 - 2013

Authentic Express Room New York, NY

Customer Service Representative 2011 - 2012

EDUCATION

Long Island Business Institute

Associates of Occupational Studies in Business Management • 2015 ~ 2017

New York, NY /Degree Awarded April 2017

FEGS Work Readiness Program • 2013 ~ 2015 • Bronx, NY

SOBRO: Customer Service Certificate • 2014 • Bronx, NY

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